Cafe Shift Lead

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products .

J OB S UMMARY

The Shift Leader is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves overseeing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers.

To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

E SSENTIAL D UTIES AND R ESPONSIBILITIES

• Manage day-to-day operations of the cafe

• Train new staff and baristas

• Train employees on drink and food preparation and proper use of equipment

• Coordinate Baked Goods Program needs with bakers

• Maintain updated records of daily, weekly and monthly revenues and expenses

• Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)

• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

• Ensure all cafe areas are clean and tidy

• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent

• Monitor and maintain inventory levels

• Oversee deliveries and the proper receipt and storage of all ingredients and inventory

• Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.

• Ensure compliance with health and safety regulations, including food handling and sanitation standards.

• Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.

• Monitor sales performance and work to achieve financial goals, including budgeting and cost control.

• Ensure the café bakery’s aesthetic and ambiance meet company standards.

REQUIREMENTS

• Supervisory experience working in the food or hospitality industry.

• 2+ years of experience in café, bakery or restaurant management preferred

• Hands-on experience with professional coffee machines and restaurant equipment

• Availability to work within operating hours (including weekends, evenings and holidays)

• Excellent communication skills with the ability to manage and motivate a team

• Customer-centric service attitude

• High school diploma or GED with special consideration given to those with additional education.

• Excellent time management skills and the ability to prioritize work tasks.

• Excellent written and verbal communication skills

• Able to multitask and work in a fast-paced environment

• ServSafe Food Manager or comparable certification a plus.

• Proven supervisory skills with exemplary organizational, time management, communication, and customer service skills

• Excellent customer service and interpersonal skills

• Able to work well under pressure

• Strong organizational and problem-solving skills

P HYSICAL D EMANDS

• The ability to lift 25+ pounds and stand for long periods of time

W ORK E NVIRONMENT

• This job operates in a retail/restaurant environment.

P OSITION T YPE AND E XPECTED H OURS OF W ORK

• This is a part-time, hourly position.

• Work hours vary based on business needs.

• Schedule based on operating hours and business needs.

BENEFITS:

• Competitive salary

• Employee discounts

• Opportunities for professional development

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