Manager, Multi-Disciplinary Operations - Surgery

We are recruiting for a mission-driven Manager, Multi-Disciplinary Operations - Surgery to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values Respect | Belonging | Accountability | Transparency

Department Surgery Admin

Job Summary

Manages the strategic, financial, operational and business development of given department. Has administrative oversight and management of specific areas and/or projects assigned. Serves as a liaison to various departments for day-to-day and long-term operations, including financial management specific to assigned operations. Analyzes and evaluates service for quality improvement including clinic flow, productivity, strategic planning, management of budgets, development of performance standards and for working with internal and community partners on various initiatives. Conducts process improvement projects and develops performance standards for direct reports and other staff. Develops existing team members, creates and improves existing processes and methodology, while providing leadership, coaching, and team building. Leads multidisciplinary teams dedicated to managing and supporting deployment and professional services across large enterprise customers. Collaborates with nursing leadership, Medical Group leadership, community members and other key partners.

Essential Functions:

• Operational:
• Drives teams to meet or exceed goals by providing superior cross-functional leadership and management.
• Facilitating issue resolution, problem-solving, risk management, and contingency planning. Drives decision-making.
• Creates operating efficiencies by evaluating end to end processes and making recommendations based on findings.
• Drives operational initiatives while using visual management to measure change in metrics.
• Directs, monitors and improves clinic processes.
• Develop Key Performance Indicators (KPIs) designed to promote optimal success and efficiency. (30%)
• Administrative:
• Develops and reviews, on a regular basis, project plans to make sure progress is being made on initiatives.
• Manages contracts and contract relationships with customers/clients and vendors.
• Assesses quality of services regularly according to prescribed quality assessment methods and ensures those services are continuously improved. (25%)
• Committee Participation/Collaboration:
• Engaged in marketing to internal and external clients, customers and stakeholder partners.
• Serves as the division liaison for customers and stakeholders. Working closely to maintain and enhance the relationship with all partners. (20%)
• Leadership:
• Lead integrated teams of project managers and other clinical and non-clinical professionals.
• Attends and participates in professional workshops and seminars to keep abreast of current changes in the field.
• Responsible for strategic planning, business plan development, pursuit of new opportunities, forecasting and goal setting.
• Assists with developing annual operational and capital budgets and ensures that the department operates within prescribed budgetary parameters. (25%)

Education:

• Bachelor's Degree in Hospital Administration, Business Administration, Public Administration or a related field required
• Master's Degree preferred

Work Experience:

• Typically, seven years of professional experience in healthcare administration required.
• Related experience in ambulatory administration, project management, operations management, business development, budget development, financial and operational modeling/forecasting preferred.

Licenses:

Knowledge, Skills and Abilities:

• Knowledge of regulatory compliance requirements.
• Highly skilled in budget preparation/financial analysis, decision making regarding operational metrics, assist with research design planning, and analyzing and generating quality improvement reports.
• Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met.
• Ability to act as a resource to staff for operational and administrative questions.
• Able to effectively recruit, develop, and retain staff.
• Knowledge of personnel management, management of budgets, strategic planning involving collaboration with outside agencies (city and state) or other business entities.
• Ability to communicate and maintain effective relationships with staff, administration, and other departments.
• Knowledge and problem solving process.
• Extraordinary emotional intelligence and quotient, professional communications, interpersonal skills and ability to build genuine trust relationships throughout the organization and beyond.
• Able to lead, manage, advise, mentor, direct and evaluate employees with grace, fairness, and accountability.
• Requires strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands.
• Knowledge, experience, passion, understanding and acumen for Lean, employee engagement initiatives, culture change, data-driven decision-making, and leadership management system.
• Proficient use of Microsoft Office products.

Shift

Work Type Regular Salary $102,200.00 - $163,500.00 / yr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.