Site Director (FGP) Manhattan, Center for Men's Health

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go tomed.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, TwitterandInstagram.Position Summary:We have an exciting opportunity to join our team as a Site Director, FGP Ambulatory at our Center for Men's Health in Manhattan.The Ambulatory Site Director has the overall responsibility to plan, organize and direct the administrative and clinical operations of the ambulatory facility. This position reports to the Regional Director of Ambulatory Operations. The Ambulatory Site Director is also expected to work in close collaboration with the Senior Director, Ambulatory Operations and Faculty Group Practice (FGP) Practice leadership to achieve strategic and operational goals related to patient access, optimization and care. This position will oversee an ambulatory management team.Job Responsibilities:Operational and Financial Management* Oversees daily practice operations including planning, directing and coordinating the day-to-day activities of the ambulatory facility.* Ensures enforcement and adherence to FGP policies are procedures* Directs responsibility for HR functions including hiring, firing, evaluations and merits.* Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices* Monitors supply inventory and medical equipment maintenance* Reports any operating issues that may have an impact on financial results to the FGP Leadership.* Oversees the facility programming and work with RED+F to address any physical plant needs.* Coordinates regular staff meetings and performance reviews* Collaborates with Physicians to support efficient workflows and optimize patient access* Works with Patient Access Center leadership to develop call algorithms to expedite patient access.* In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.* Collaborates with the management team to ensure the safety and comfort of patients and employees* Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources,* Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.* Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.* Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.* Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, in-baskets, open encounters, and patient experience, etc.* Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.* Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral manag