Operations Analyst - Spring House, PA

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

About the role

The Operations Analyst supports operational excellence by analyzing business processes, performance metrics, and operational data to identify trends, improve efficiency, and drive informed decision-making. This role partners with internal stakeholders, project teams, and leadership to develop insights, streamline processes, and support strategic initiatives that enhance operational performance and business outcomes.

What you'll do

• Collect, analyze, and interpret operational data to identify trends, risks, and improvement opportunities.

• Develop and maintain dashboards, reports, KPIs, and performance metrics to support business decisions.

• Monitor operational processes and recommend solutions to improve efficiency, productivity, and service delivery.

• Support forecasting, resource planning, budgeting, and operational reporting activities.

• Conduct process mapping, workflow analysis, and continuous improvement initiatives.

• Collaborate with cross-functional teams to gather requirements and implement operational enhancements.

• Track action items, risks, issues, and performance results across operational programs and initiatives.

• Prepare executive-level reports, presentations, and business insights for stakeholders.

• Ensure data accuracy, reporting consistency, and adherence to established processes and controls.

• Support special projects, strategic initiatives, and operational transformation efforts.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, Data Analytics, or a related field.

• 3+ years of experience in operations, business analysis, project controls, program management, or a related analytical role.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience with reporting, performance metrics, process improvement, and data analysis.

• Advanced proficiency in Microsoft Excel and strong knowledge of Power BI, Tableau, or similar reporting tools.

• Ability to analyze large datasets and translate findings into actionable recommendations.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Excellent communication, stakeholder management, and presentation skills.

• Experience supporting corporate real estate, construction, facilities, supply chain, or operations environments is preferred.

Additional Information

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

On-site presence and requirements may change depending on our client's needs

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

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LinkedIn (https://www.linkedin.com/company/turner-&-townsend/)

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.