Automated Technical Service Rep

Job Description Automated Technical Service Rep Streetsboro Corporate Office Requisition ID: 56930 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com. Job Description Position Overview: As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the training, installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems. You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships. Key Responsibilities: Installation & Integration: Install, commission, and integrate Sealed Air's automated packaging systems at customer locations, ensuring systems are fully operational upon completion. Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance. Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime. Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency. Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment. Collaboration: Work closely with leadership, sales partners, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements. Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications. Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers. Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction. Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment. Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends. Organizational Skills: Demonstrat