Sr. Field Service Engineer

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Nidec is the world's No.1 comprehensive motor and drive manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment - and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Job Description The Field Service Engineer V supports customers and internal teams by performing routine, welldefined service tasks in field environments. The role works closely with senior field service engineers, service coordinators, and technical support teams, following established procedures and safety standards. Success is demonstrated through accurate execution of service activities, effective communication with customers, and steady development of field service engineering capability.Responsibilities - Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects - Work with motors, generators, drives, plant automation and power quality systems - Work with a variety of PLC's including Rockwell, Emerson, GE, Schneider, and Beckhoff - Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others - Provide hands-on, on-site training to customers - Work with and configure industrial networks - Work closely with in-house engineers on project design and testing of drive systems - Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction - Provide telephone, email, and other support to customers - When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance - Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades - Provide emergency field service for customers on an as needed basis - Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner Learning Period Formal training at the Cleveland office and on-site training with a senior FSE wh