Field Service Tech

Job Title: Field Service Technician Shift: 1st Department: Field Service Reports To: General Manager Classification: Non-Exempt Duties & Responsibilities Provide customer service and support during field visits Build and maintain positive relationships with customers Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions Understand customer requirements and make appropriate recommendations and briefings Produce timely and detailed service reports Comprehend installation and maintenance manual Understand shipping bills of materials packing and marking methods Complete purchase requisitions and submit internal requisitions Provide quotes to customers for replacement parts Job Locations US-OH-Canton Company Overview Why IES Infrastructure? IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you're overlooking other significant factors - work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family. Health & dental insurance Group life & accidental death & dismemberment insurance Supplemental life insurance Voluntary accident insurance Company Paid Disability insurance (short and long-term) Vacation and holidays 401k Company Culture Commitment to Excellence - Consistently exceeds expectations. Honesty and Integrity - Strive to do what is right and do what we say we will do. Safety - Create a safe working environment in all operating locations. Respect -Honor the rights of all involved. Communication - Communicate clearly and directly with all involved. Employee Satisfaction - Create employee opportunities for growth and development. Innovation and Creativity - Apply creative ingenuity to make us better, faster, and first. Resiliency - No obstacle will stop us from accomplishing our goals. Teamwork - Above all else, work together as one team and one group of professionals. All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record. PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscr