Leave of Absence Administrator

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Purpose

The Leave of Absence Administrator supports U.S. leave of absence (LOA) administration and provides employee-facing benefits support, including new-hire orientation, in-person guidance, and open enrollment assistance. The role also supports workers' compensation coordination and benefits, leave, and payroll-related audits. Working closely with the TAIT Benefits, Payroll, People Operations, People Business Partners, QHSE, and external providers, the role maintains accurate records, supports compliance with applicable requirements, and delivers a responsive, professional employee experience.

Essential Responsibilities & Accountabilities

Leave of Absence Administration:

• Administer and oversee all employee leave programs, including FMLA, ADA, paid family leave, short- and long-term disability, and company-specific leave policies.

• Collaborate with third-party administrators (TPAs) to manage claims, ensuring accuracy, compliance, and timely processing.

• Act as the primary point of contact for employees and supervisors regarding leave requests, status updates, and related inquiries.

• Maintain ongoing communication with employees via phone, email, Slack, and in-person interactions, including emergency outreach when necessary.

• Partners with People Leaders, People Business Partners (PBPs), Legal, and external vendors (e.g., Reliance) to coordinate leave management.

• Ensure accurate filing and maintenance of leave documentation within personnel records.

• Conduct leave of absence (LOA) audits and maintain internal tracking systems.

• Manage claim submissions and follow-ups with LOA vendor, including regular case tracking and updates.

• Lead weekly case review meetings with Legal and external partners.

• In partnership with the Global Benefits Manager, ensure compliance with federal, state, and local leave regulations (e.g., FMLA, ADA, state-specific laws).

• Develop and maintain clearly documented LOA procedures aligned with company policies and handbooks.

• Ensure compliance with all applicable federal and state requirements (FMLA, ADA, STD, etc.).

• Standardize employee communications, templates, and materials related to leave programs.

• Coordinate leave pay, benefits continuation, and return-to-work processes.

• Facilitate structured return-to-work plans and monitor progress.

• Track key dates, milestones, and compliance requirements throughout the leave lifecycle.

• Collaborate cross-functionally with HR, Legal, People Leaders, and employees.

• Manage workplace accommodations, modified duty assignments, and ADA-related considerations.

Experience

• Conduct live new-hire benefits orientation sessions every two weeks and provide virtual sessions as needed, explaining benefit programs, eligibility requirements, enrollment procedures, and deadlines.

• Participate in employee meet-and-greet activities and support onboarding efforts in the Lititz office.

• Serve as an on-site resource for employees, answering in-person questions and delivering responsive, professional, and employee-focused support regarding benefits and leave programs.

• Create and maintain employee-facing benefits resources, FAQs, orientation materials, and educational communications in partnership with the Global Benefits Manager.

• Assist employees with navigating benefits resources and enrollment systems, completing required forms, and connecting with benefit providers or third-party administrators as needed.

• Document employee inquiries, follow up on outstanding issues, and escalate complex or sensitive matters to the appropriate benefits team member or vendor.

Open Enrollment Support

• Support annual open enrollment planning, preparation, testing, and execution.

• Assist with employee communications, enrollment support, and educational sessions.

• Coordinate employee questions and issue resolution during enrollment periods, working with the benefits team and vendors as needed.

• Assist with enrollment audits and carrier reconciliation activities to identify and help resolve discrepancies.

Workers' Compensation and Compliance Support

• Partner with QHSE, Payroll, and external providers regarding workers' compensation claims and related employee data.

• Support reporting, documentation, and information requests associated with workers' compensation activities.

• Assist with benefits, leave, and payroll-related audits by preparing records, reviewing data, and supporting discrepancy resolution.

• Ensure confidential handling of employee information and records across benefits, leave, payroll, and workers' compensation activities.

Perform other duties and responsibilities as required to support business needs.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Leadership, Labor Relations, Legal Studies, or similar field.

• 3+ years previous LOA (Leave of Absence), Benefitsadministrative support and coordination experience in a medium to large corporate environment.

• Strong understanding of U.S. leave laws (FMLA, ADA) and benefits regulations (ACA, COBRA, ERISA).

• Excellent attention to detail and data accuracy.

• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced and agile environment.

• Excellent communication and interpersonal skills, with a customer service-oriented mindset.

• Strong knowledge of Microsoft Office including Word, Excel, PowerPoint.

• Knowledge of HRIS systems such as ADP Workforce Now, UKG Pro, Matrix Absence, etc.

TAIT Benefits:

• Competitive medical, dental, and vision insurance plans

• Health Savings Account (HSA) with employer contributions (HDHP plans)

• Flexible Spending Accounts (Medical & Dependent Care)

• Employer-paid life insurance with optional supplemental coverage

• Employer-paid Short-term with optional long-term disability insurance

• 401(k) retirement plan with company match

• Paid parental leave

• Employee Assistance Program (EAP)

• Wellness stipends

• Voluntary benefits (e.g., accident, critical illness)

• Paid vacation and holidays

#LI-LT1

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.