Student Program Coordinator

Job Posting Title: Student Program Coordinator---- Hiring Department: Academic Affairs---- Position Open To: All Applicants---- Weekly Scheduled Hours: 40---- FLSA Status: Exempt from FLSA---- Earliest Start Date: Nov 30, 2026---- Position Duration: Expected to Continue---- Location: UT MAIN CAMPUS---- Job Details: General Notes

Extended Education Ventures (EEV) (https://extendedcampus.utexas.edu/) is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university.

At EEV we strive to create a talented and supportive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Belonging, Excellence, Future-focused, and Integrity.

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

Reporting directly to the Manager of Student Services, the CPE Registrar will perform registration services and customer support for Extended Education Ventures and other campus partners. This position will execute and prioritize needs of management, key staff within various departments on and off campus, Veteran Administration partners, and other education benefit vendors.

Responsibilities

• Attend and participate in enrollment and recruiting events, such as information sessions, industry trade shows, and professional conferences.
• Become a subject matter expert on the details, features, benefits, and enrollment processes for assigned programs, including a thorough understanding of all methods of earning credit, application process, tuition, and eligibility requirements for each program, and other key information that is relevant in the pre-enrollment process.
• Collaborate with relevant product managers and marketing coordinators to drive continuous improvement and innovation activities for assigned areas of study. Coordinate with EEV Marketing on lead management activities.
• Monitor and manage enrollment key performance indicators, including those covering lead management, enrollment conversion, student satisfaction, and student success. Identify opportunities for intervention to improve outcomes, including partnering with program coordinators and other EEV teams to identify opportunities for enhancing the student experience.
• Recruit prospective students through phone calls, emails, and in person (recruiting events, drop ins). Proactively nurture and support interested students identified through lead generation activities to drive enrollment growth. Be a subject matter expert in the details/features/benefits and enrollment and registration processes for assigned programs. Apply a systematic approach to collecting information about students and developing relationships over time. Coordinate with the Student Services team to resolve tier 1 level issues.
• Support current students by providing needed access and resources, welcoming them on the first day of class, and lead in resolving any issues/complaints they raise. Serve as manager of LinkedIn group pages, manage activity, and encourage participation by current and former students. Identify and guide students on additional education needs that might support achievement of their academic, professional, or personal goals.

Required Qualifications

Bachelor’s degree. Three years of experience coordinating or administering a program. At least two years customer or student service/advising experience. Basic understanding of continuing and professional education landscape. Customer service mindset, eager to identify and solve problems to enhance the student experience. Ability to work collaboratively on a team, including serving in capacities beyond job responsibilities when needed and respecting boundaries of roles. Very strong interpersonal communication skills and the ability to work with a variety of audiences. Excellent verbal, written and organizational skills. Possess a high level of detail. Ability to self-start and operate with little supervision. Ability to respond under tight deadlines. Ability to work well under pressure, multi-task in a fast-paced environment and cheerfully manage frequent interruptions. Demonstrated proficiency with MS Office. Professional demeanor. Relevant education and experience may be substituted as appropriate.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications Master's degree. More than the required amount of experience. Experience on an enrollment or advising team in a higher education setting, including supporting requests for accommodations. Experience in recruiting or related activities. Experience in self-supporting or for-profit enterprise. Experience with Salesforce.

Salary Range

$53,000 + depending on qualifications

Working Conditions

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation.

• Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.