Trade Operations Analyst
Intercontinental Exchange (ICE)
Atlanta, GAJobSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Atlanta, GA, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
Intercontinental Exchange’s Trade Operations Analyst supports customers using its proprietary trading systems and conducts real-time surveillance of futures markets. The role provides platform and market information, troubleshooting, and training, while monitoring system health and usage and escalating recurring or high-priority issues. The team supports daily operations across derivatives exchanges and serves as a primary customer touchpoint.
Skills & qualifications
Skills
Qualifications
Full job description
Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Responsibilities
-
Conduct real-time surveillance of electronic trading activity in ICE Futures products
-
Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
-
Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
-
Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
-
Monitor the health and usage of our systems, escalating recurring or high-priority issues
-
Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
-
College degree or equivalent work experience in a customer-focused environment
-
Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
-
Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
-
Strong communication skills with demonstrated interpersonal skills
-
Team player, with commitment to service to our customers and their needs
-
Working knowledge of at least one of Salesforce, ServiceNow, MS Office
#LI-MA2
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
How this job compares
Set against the 2,017 open Customer Support jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Georgia median$83–130K/yr24 salary ranges
- US median$21–25/hr537 hourly ranges
- Openings
- Olive Jobs lists 55 open Customer Support jobs in Georgia and 2,017 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Google4 open
- Honeywell Technologies3 open
- Oracle3 open
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,314 postings).
- Education
- 199 of the 2,017 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
