Solution Adoption Enrollment Specialist, Strategic Accounts
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Job overview
The Solution Adoption Enrollment Specialist assists clients with completing enrollments needed to submit and receive electronic EDI transactions. The role facilitates enrollment for complex and strategic accounts during implementation, tracks progress with clients, payers, and intermediaries, and helps resolve payer approvals and denials. It also identifies potential enrollment issues based on customer needs and manages multiple tasks and projects under time constraints.
Skills & qualifications
Skills
Benefits
Full job description
ABOUT THIS POSITION
This role is responsible for assisting our clients with the end to end process of completing enrollments in order to submit and receive electronic EDI transactions.
WHAT YOU'LL DO
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Acquire in-depth knowledge and understanding of the entire enrollment process
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Facilitate the enrollment process for our complex/strategic accounts during the Implementation process
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Understand customer needs and be able to proactively identify potential enrollment issues based on this information
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Track and follow-up with clients, payers and intermediaries to ensure timely completion of all enrollments
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Facilitate resolution of payer approvals and denials
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Prioritize multiple tasks and projects under aggressive time constraints
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Perform other duties and /or projects as assigned by management within the area of responsibility and control
WHAT YOU'LL NEED
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
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Competitive total rewards (base salary + bonus, if applicable)
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Customizable benefits package (3 medical plans with Health Saving Account company match)
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We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
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Paid parental leave (including maternity + paternity leave)
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Education assistance opportunities and free LinkedIn Learning access
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Free mental health and family planning programs, including adoption assistance and fertility support
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401(K) program with company match
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Pet insurance
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Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Customer Support
Job Type: Full time
Req ID: R3396
How this job compares
Set against the 2,017 open Customer Support jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Georgia median$83–130K/yr24 salary ranges
- US median$21–25/hr537 hourly ranges
- Openings
- Olive Jobs lists 55 open Customer Support jobs in Georgia and 2,017 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Google4 open
- Honeywell Technologies3 open
- Oracle3 open
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,314 postings).
- Education
- 199 of the 2,017 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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