IT PMO Communications Specialist

Content Creation and ManagementDevelops and implements an IT internal communications strategy aligned with UT Medical Center's mission and vision, collaborating with experts and leadership to create targeted campaigns and messaging. Manages content across various communication channels, ensuring timely, accurate, and relevant updates, and translates technical content into user-friendly language for various internal audiences. Coordinates with the Marketing and Communications team to maintain an editorial calendar, supports the production of graphics, and provides rapid communications during high-impact changes, ensuring adherence to brand and messaging standards.Engagement and SupportCoordinates planning and logistics for priority IT-led events, trainings, and workshops. Serves as a point of contact for IT communications requests, providing timely guidance and support. Builds and sustains collaborative relationships across departments to support enterprise alignment, partnering with internal stakeholders to understand communications needs and facilitate two-way communication channelsContact ManagementOversees distribution lists and segmentation strategies for precise targeting of communications, collaborating with IT and communications stakeholders. Collaborates with enterprise data owners to enhance data quality and segmentation strategy, and partners with stakeholders to resolve issues related to internal contact data and communications workflows. Moderates messages and supports select internal listservs to ensure appropriate communications flow.Measurement and EvaluationTracks, analyzes and reports on communications effectiveness using available metrics and feedback tools to continuously improve strategy, content, and channel performance. Benchmarks against industry standards in collaboration with the Marketing and Communications team.Marginal or Periodic Functions: Participates in strategic planning sessions and workshops.Supports enterprise tool rollouts (e.g., ServiceNow, Workday).Conducts periodic audits of communications platforms.Contributes to innovation and process improvement initiatives.Knowledge/Skills/AbilitiesCommunicates EffectivelyTailors messaging for technical and non-technical audiences.Facilitates open dialogue across teams.Provides timely updates and feedback.Organizational AgilityNavigates internal politics and processes.Builds rapport with cross-functional teams.Aligns communications with strategic priorities.Time ManagementPrioritizes tasks based on urgency and impact.Meets deadlines consistently.Manages multiple projects simultaneously.Action OrientedProactively identifies communications gaps.Suggests improvements to digital workflows.Takes ownership of deliverables.Interpersonal SavvyResolves conflicts diplomatically.Builds trust with stakeholders.Adapts to various personalities.Tech SavvyUses collaboration tools effectively.Learns new platforms quickly.Supports digital transformation initiatives.