Prior Authorization Support Specialist

Prior Authorization Support Specialist

MedOne Pharmacy Benefit Solutions

1 Positions

ID: 97593

Posted On 11/04/2026

Job Overview

Position Overview:

The Prior Authorization Support Specialist is responsible for facilitating and supporting the prior authorization (PA) process to ensure timely access to medications and medical services. This role serves as a liaison between healthcare providers, payers, and internal utilization management teams to coordinate submissions, track requests, and ensure compliance with payer requirements.

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You Will Do at MedOne:

Support operations of MedOne Clinical Service

Provide direct assistance to members seeking support throughout the prior authorization process

Assist in the submission, tracking, and follow-up of prior authorization requests for medications and/or medical services

Review documentation for completeness and accuracy prior to submission to health plans or pharmacy benefit managers (PBMs)

Communicate with prescribers, provider offices, pharmacies, and payers to obtain required clinical information

Monitor authorization status and ensure timely resolution of pending or denied requests

Support appeals and reconsideration processes by gathering necessary clinical documentation

Complete Proactive Prescriber Outreach Program (PPOP) calls to prescribers utilizing PPOP resources provided by the Clinical Operations team

Maintain accurate and up-to-date records in electronic systems

Identify and escalate urgent or complex cases as appropriate

Ensure compliance with regulatory requirements, payer policies, and internal procedures

Provide updates and status reports to internal stakeholders as needed

Assist with audits and quality assurance activities related to prior authorization workflows

Works to promote a team environment

Support the operation and maintenance of existing MedOne Clinical Services

Assists and supports members of MedOne Pharmacy Benefit Solutions

Portrays the company in a positive image

Required to abide by all rules, regulations and policies of the employer

Other duties as assigned

What you will bring to MedOne:

CPhT certification, or state equivalent at date of hire

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

1–3 years of experience in healthcare, pharmacy, insurance, or prior authorization support

Basic understanding of pharmacy or medical terminology

Familiarity with prior authorization processes, claims, or payer requirements

Strong attention to detail and organizational skills

Excellent communication (verbal and written) and customer service skills

Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Must have a designated workplace (an office, spare bedroom, etc.) that is visibly secure from others during work hours (closed door) and is protected from noise that could disrupt conversations (for remote employees)

Must have a strong understanding of Microsoft Office (Word, Excel, PowerPoint

Familiarity with data entry software or CRM systems (Microsoft Dynamics) preferred

Must be able to type at a minimum of 30 words per minute

Must be able to work independently, meets deadlines, establish priorities, and be flexible

Must be able to stand/sit for long periods of time within limited space

Must be able to lift up to 25 pounds

Must be able to work cooperatively with MedOne staff

Why Join MedOne?

Competitive salary and bonuses that reward your performance

Comprehensive health, dental, and vision insurance

401(k) with company match to secure your future

Generous paid time off and holidays

Opportunities for professional growth and development

A vibrant and collaborative work culture

Location: We have offices in either Dubuque, IA, or Kansas City, KS, or the position can be remote within the United States

Employment Type: Full-Time, Hourly/Non-Exempt

Hours: Hours may vary within our normal business hours

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.

Primary Contact

1793805132870

Laynie Smith

HR Coordinator,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Pharmacy

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Vacation

PTO (Paid Time Off)

Paid Holidays

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1152

Job REQ #

# Positions

1

Start Date

20261104

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MedOne Pharmacy Benefit Solutions

About the Company

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With offices in Dubuque, IA, and Overland Park, KS, MedOne operates on a fully transparent, 100% pass-through model. MedOne’s offering focuses on enhancing the member’s pharmacy benefit experience, improving clinical outcomes, and reducing net cost for plan sponsors and their members. MedOne operates in all 50 states, and its customer base includes organizations of all sizes across a variety of industries.

Why join the MedOne movement?

MedOne’s mission is to help people easily access the right prescription at the best prices. Founded on transparency, we challenge industry norms, strive to do things differently, and put people first because we believe better healthcare starts with doing what's right for our members. Members of the MedOne Team help make medications more accessible, more affordable, and easier to navigate. Because at the end of the day, pharmacy benefits are complicated enough. Helping people shouldn't be.

When you join MedOne, you're joining a team committed to creating meaningful change for employers, members, and families across the country. If you're passionate about making a difference, challenging the status quo, and being part of a culture that values people, purpose, and performance, you'll feel right at home here.

Together, we're flipping the script on pharmacy benefits and proving that better outcomes, better experiences, and lower costs can go hand in hand.

Our Core Values

In order to positively impact ourselves, our team members, and those we serve, the MedOne Team practices the following Core Values:

• Prioritize your well-being

• Act as a MedOne team

• Care for members with compassion

• Strive to exceed client expectations

• Do the right things for the right reasons

• Bring your best

• Create and embrace positive change