Senior D365 Customer Engagement Administrator

Location United States Category Corporate / HQ Job Type Full-Time Job Number SENIO009756 Overview Senior D365 Customer Engagement Administrator Status: Full-Time / Permanent / Exempt Location: Remote (candidates located in or open to working hours aligned with CST or EST preferred) Travel: Up to 10% Salary: $112,000-$130,000 Per Year Position Summary SavATree is seeking an experienced, hands-on Microsoft Dynamics 365 Customer Engagement administrator to own the health, usability, and day-to-day operation of its CE platform. This role will support Dynamics 365 Sales and Field Service, Dataverse, and the broader Power Platform as SavATree establishes Dynamics 365 as the backbone for lead-to-cash and field-service operations across a growing, multi-location business. The Senior D365 CE Platform Administrator will serve as the operational owner of the platform: keeping environments stable, secure, supportable, and ready for change. The role will translate business needs into durable configuration, oversee the CE managed-services relationship, own the support and enhancement backlog, manage releases and access, and resolve complex production issues in partnership with business owners and technology teams. This is not a ticket-only administrator role. The successful candidate will bring sound judgment, disciplined platform practices, and enough technical depth to challenge weak designs, simplify where possible, and know when an issue requires engineering or architecture support. Key Responsibilities Platform Administration and Reliability Own the daily administration, health, and operational performance of Dynamics 365 CE environments, including Sales, Field Service, Dataverse, and related Power Platform components. Manage environment settings, business units, teams, queues, ownership models, security roles, field-level security, application access, and user provisioning in coordination with identity and access management processes. Monitor system health, storage and capacity, asynchronous jobs, plug-in failures, flows, integration errors, and other operational signals; identify issues before they materially affect users. Lead Level 2 and Level 3 application support, perform structured troubleshooting and root-cause analysis, and coordinate resolution with Microsoft, internal engineering teams, and external partners. Maintain practical runbooks, configuration records, support procedures, and a current inventory of environments, solutions, integrations, and critical dependencies. Configuration and Continuous Improvement Translate approved business requirements into maintainable platform configuration using model-driven apps, forms, views, dashboards, business rules, workflows, Power Automate, and native Field Service capabilities. Apply an out-of-the-box-first mindset and distinguish between configuration, low-code extension, and custom development; surface long-term support and upgrade implications before changes are approved. Partner with functional owners across sales, field operations, finance, customer experience, and shared services to improve usability, data quality, and process consistency. Evaluate enhancement requests, clarify the underlying business need, estimate platform impact, and help maintain a prioritized backlog tied to measurable value. Release Change and Environment Management Establish and operate disciplined application lifecycle management across development, test, user acceptance, and production environments. Manage solutions, environment variables, connection references, configuration migration, release packaging, deployment validation, and rollback planning. Coordinate release calendars, change approvals, regression testing, production deployments, and post-release verification with business and technology stakeholders. Reduce unmanaged changes and configuration drift through documented standards, appropriate segregation of duties, and repeatable deployment practices. Assess Microsoft release waves and pla