Lead Software Engineer-Dynamics 365 Contact Center
Remote · USJob$118–188K/yrSeen 3w agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The Lead Software Engineer designs, develops, configures, and supports enterprise-scale customer engagement solutions using Microsoft Dynamics 365 Contact Center and related Microsoft platforms. The role leads technical implementation, establishes development and architecture standards, mentors technical teams, evaluates emerging platform capabilities, and supports complex issues across systems. Candidates need substantial software engineering, Dynamics 365 implementation, and technical leadership experience; a related bachelor’s degree or equivalent education and work experience is accepted.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About the Role
The Lead Software Engineer for Dynamics 365 Contact Center is responsible for designing, developing, configuring, and supporting enterprise-scale customer engagement solutions built on Microsoft Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure, and integrated enterprise systems.
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Lead the technical design and implementation of Dynamics 365 Contact Center solutions.
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Design end-to-end customer service and contact center solutions utilizing:
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Dynamics 365 Contact Center
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Dynamics 365 Customer Service
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Power Platform
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Azure Services
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Microsoft Teams integrations
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Define development standards, coding practices, and architecture patterns.
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Create technical specifications, solution diagrams, and integration designs.
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Provide technical guidance and mentorship to engineers, analysts, and consultants.
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Evaluate new Microsoft platform capabilities including Copilot, AI agents, automation, and emerging contact center features.
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Review solution designs, code, configurations, and deployment plans.
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Build custom applications, plugins, workflows, integrations, and automation using Microsoft Power Platform and .NET technologies.
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Play a critical role in troubleshooting and support, particularly for complex, high-impact issues that span multiple systems, teams, or technologies.
Required Qualifications
Education:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
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7+ years of software engineering experience.
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5+ years implementing Microsoft Dynamics 365 solutions.
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3+ years leading technical teams, projects, or enterprise platform implementations.
Preferred Qualifications
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Dynamics Customer Service or Dynamics Contact Center experience.
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Power Apps Component Framework (PCF)
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AI-Assisted Development Tools
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$117,700.00 - $188,300.00/Yr.
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How this job compares
Set against the 42,014 open Software Engineer jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$118–188K/yr
- US median$135–219K/yr33,394 salary ranges
This range's midpoint, $153K, is 12% below the US median midpoint ($175K) — in the middle half of Software Engineer salary ranges across the US.
- Openings
- Olive Jobs lists 42,014 open Software Engineer jobs across the US. 8% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 7 years of experience; Software Engineer postings that state a minimum ask for 5 years at the median (34,413 postings).
- Education
- 13,315 of the 42,014 open Software Engineer jobs (32%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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