IT Service Desk Technician
NORCROSS, GAJobSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The IT Service Desk Technician provides technical support to PruittHealth partners and contractors experiencing hardware, software, and networking problems. The technician receives incidents and service requests through the service desk portal, telephone, or in person, serving as the single point of contact for IT issues. The role supports PCs, laptops, and mobile phones by identifying, documenting, analyzing, and troubleshooting reported problems.
Skills & qualifications
Skills
Qualifications
Full job description
JOB PURPOSE:
The IT Service Desk Technician’s role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partner’s PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.
The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.
KNOWLEDGE, SKILLS, & ABILITIES:
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Manage Service Desk tickets in a timely manner
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Respond to customer issues via phone, service portal and walk in requests
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Provide excellent IT Customer Support Service
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Document all partners IT issues and interactions
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Troubleshoot to resolve all partners reported issues or service requests
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Escalate issues to the next Tier with next level of difficulty
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Install, make changes and repair computer hardware and software
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Follow-up with customers to ensure issues are resolved
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Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director
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Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printers
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Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Clients
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Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPads
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Strong Service Desk Best Practices, working on a fast pace technical support call center environment.
EXPERIENCE and QUALIFCATIONS REQUIREMENTS:
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Bachelor’s Degree Required
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A+ Certification, MCDST
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Two to Five years of experience supporting end user devices PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
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Excellent verbal and written communication skills
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Proficiency with Microsoft Office 365
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Windows Operating System and Internet Applications
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MCP/A+ Certification
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Customer Service Experience
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Citrix
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Thin Client Devices
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Working technical knowledge of current thin client technologies and standards.
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Excellent hardware troubleshooting experience.
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Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com
How this job compares
Set against the 4,079 open Technical Support jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Georgia median$69–105K/yr26 salary ranges
- Georgia median$21–32/hr26 hourly ranges
- Openings
- Olive Jobs lists 110 open Technical Support jobs in Georgia and 4,079 across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 2 years of experience; Technical Support postings that state a minimum ask for 3 years at the median (2,603 postings).
- Education
- This posting asks for a bachelor's degree; 341 of the 4,079 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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