IS Service Ctr Technician
Remote · USFull-timePosted 1 day agoStill listed today
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At a glance
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Job overview
The IS Service Ctr Technician provides tier 1 phone support to Piedmont Healthcare workforce members with clinical and technical questions and issues. The role manages incidents by logging, analyzing, resolving, and following up on application functional issues. It also performs advanced technical duties related to enterprise system and network monitoring and computer operations, remediating problems and escalating more complex issues to the appropriate service line.
Skills & qualifications
Skills
Qualifications
Full job description
Overview
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution. Qualifications
Education
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H.S. Diploma or General Education Degree (GED) Required
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Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience
- 1 year of experience in IS customer service or clinical application support/usage Required
Licenses and Certifications
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None Required
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HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Business Unit : Company Name Piedmont Healthcare Corporate
How this job compares
Set against the 2,780 open IT Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$70–100K/yr911 salary ranges
- US median$25–32/hr772 hourly ranges
- Openings
- Olive Jobs lists 70 open IT Support jobs in Georgia and 2,780 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- McDonald's12 open
- CGS Federal6 open
- State of Georgia4 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,928 postings).
- Education
- This posting asks for a high school diploma; 825 of the 2,780 open IT Support jobs (30%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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