Technical Support Specialist - OpenText Exstream & Quadient Inspire

Job Summary

We are seeking an experienced Technical Support Specialist to support enterprise customer communication platforms utilizing OpenText Exstream and Quadient Inspire Interactive . The ideal candidate will be responsible for ensuring the stability, performance, and reliability of critical communication services supporting card and payment operations. This role involves production support, incident management, root cause analysis, deployments, system monitoring, and continuous improvement initiatives within a fast-paced enterprise environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About the Role

As a Technical Support Specialist, you will play a key role in maintaining and supporting customer communication solutions built on OpenText Exstream and Quadient Inspire Interactive. You will collaborate with application, infrastructure, development, and business teams to troubleshoot production issues, support system enhancements, coordinate deployments, and improve operational efficiency. The successful candidate will possess strong analytical skills, a proactive support mindset, and experience managing enterprise applications in a production environment.

In This Role, You Will

Provide production and technical support for OpenText Exstream and Quadient Inspire Interactive environments.

Troubleshoot complex application incidents and perform root cause analysis to identify and implement permanent solutions.

Monitor batch and interactive communication processes to ensure system availability, performance, and reliability.

Support updates to templates, business rules, configuration settings, and communication workflows.

Coordinate application deployments, upgrades, patches, smoke testing, and production validations.

Partner with development, infrastructure, application, and business stakeholders to resolve service disruptions and operational issues.

Enhance monitoring, alerting, automation, and operational processes to improve service quality and reduce recurring incidents.

Maintain technical documentation, support procedures, and knowledge-base articles.

Ensure customer communications comply with security, regulatory, accuracy, and brand requirements.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Columbus, GA.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

• Hands-on experience supporting OpenText Exstream and/or Quadient Inspire Interactive platforms.

• Experience in Application Support, Production Support, or Technical Support within enterprise environments.

• Strong knowledge of Incident Management, Problem Management, and Root Cause Analysis methodologies.

• Experience monitoring batch processing, production jobs, and business-critical applications.

• Familiarity with software deployment processes, release management, and production validation activities.

• Ability to troubleshoot complex technical issues across applications and infrastructure components.

• Experience working in cross-functional environments involving development, operations, and business teams.

• Strong analytical, communication, and documentation skills.

• Understanding of customer communication management (CCM) platforms is preferred.

• Experience supporting financial services, payment processing, banking, or card services environments is preferred.

Salary and Other Compensation:

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.