Collections Specialist, North America

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Iselin, Wood Ave

Division: Air & Sea Job Posting Title: Collections Specialist, North America Time Type: Full Time

Collections Specialist

DSV North America | Accounts Receivable Department

DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area).

This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.

Key Responsibilities

The specialist will execute proactive collection strategies and manage the full cycle of account resolution:

Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts.

Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.

Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.

Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.

Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.

Reporting: Generate status reports detailing portfolio aging and payments.

Documentation: Prepare required documentation for placing accounts with third-party collections agents.

Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

Experience: A minimum of two years' experience in credit and collections.

Education: Bachelors or Associates degree, or equivalent post-high school education/training.

Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.

Professional Skills:

Strong oral and written communication skills.

Ability to handle multiple projects and prioritize tasks effectively.

Required to interact professionally with customers and internal departments at all times.

Ability to work both independently and collaboratively as part of a team.

Industry: Shipping experience is preferred but not required.

This is a full-time, in-office role at our US Headquarters in Iselin, NJ. Remote work is not available.

For this position, the expected base pay range is $22.50 – $30.50 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV