Front Office Specialist - Gastroenterology, Vinings Health Park
Marietta, GAFull-timePosted 1 day agoStill listed today
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At a glance
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Job overview
The Front Office Specialist supports a gastroenterology practice by providing patient and customer service, registering patients at check-in and check-out, answering phones, scheduling appointments, managing cash, and performing administrative functions. The role works with clinical staff and providers to support patient experience, employee engagement, and financial goals, and requires multitasking and communication with varied customers.
Skills & qualifications
Skills
Qualifications
Full job description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift Day (United States of America)
Overview The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Responsibilities Core Responsibilities and Essential Functions Customer Service:
- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
Qualifications Required Minimum Education High school diploma or equivalent. Required
Required Minimum Experience 2 years administrative front office experience in a physician practice or health care setting Preferred Previous customer service experience Required
Required Minimum Skills Computer skills essential.
- Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
- Knowledge of insurance filing and requirements.
- Strong verbal and written communication skills.
- Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
How this job compares
Set against the 1,236 open Patient Services jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$61–70K/yr122 salary ranges
- US median$20–27/hr670 hourly ranges
- Openings
- Olive Jobs lists 29 open Patient Services jobs in Georgia and 1,236 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Wellstar Health System (this employer)11 open
- Aspen Dental4 open
- HCA Healthcare3 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (713 postings).
- Education
- This posting asks for a high school diploma; 751 of the 1,236 open Patient Services jobs (61%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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