Epic Application Analyst - Patient Experience

Designs, builds, configures, tests, and oversees maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.