Epic Security and Access Analyst II

Supports Epic Access Provisioning and Identity WorkflowsSupport Epic provisioning and deprovisioning workflows for user accessProcess onboarding, transfer, and offboarding access requests in alignment with Human Resources and compliance requirementsAssign roles, security classes, and user templates based on job functionEnsure timely and accurate request fulfillment in accordance with established service level agreements (SLAs)Maintains Security Roles, Templates, and DesignMaintain and update Epic security roles, profiles, and templatesAssist in role design and standardization effortsValidate alignment between security roles and organizational structureIdentify opportunities to improve role efficiency and complianceSupports Audits and Compliance ActivitiesAssist with audits and compliance reviews related to Epic accessReview audit reports to identify inappropriate or excessive accessDocument findings and support remediation activitiesEnsure adherence to HIPAA, internal policies, and regulatory requirementsTroubleshoots Epic Security and Access IssuesTroubleshoot Epic access and security issues impacting users and workflowsInvestigate root causes of access problems and implement solutionsCollaborate with application, IT, and IAM teams for issue resolutionEscalate complex issues to senior analysts as appropriateSupports Change Management and Epic UpgradesParticipate in Epic upgrade and testing activities impacting securityValidate access roles and configurations in non-production and production environmentsSupport change control processes and system updatesDocument changes and ensure system integrityMaintains Documentation and Process StandardsMaintain security documentation and standards for Epic environmentsUpdate procedures, job aids, and process documentationEnsure documentation supports audit readiness and operational continuityPromote adherence to established security governance practicesCollaborates with IAM, Operational, and Technical TeamsCollaborate with IAM and operational teams to ensure aligned access management processesWork closely with Human Resources, Compliance, and clinical teams on access needsSupport cross-functional workflows related to identity lifecycle managementContribute to process improvements and standardization initiativesMarginal or Periodic FunctionsParticipate in periodic access recertification and compliance campaignsSupport emergency access provisioning and downtime proceduresAssist with testing new Epic modules or enhancements impacting securityProvide guidance and informal coaching to Analyst I team membersSupport after-hours upgrades or critical incident response as neededAdhere to internal controls and reporting structurePerform related duties as assignedKnowledge, Skills, and AbilitiesFunctional/Technical SkillsApplies Epic security concepts such as user roles, security classes, and access templatesUtilizes ticketing and access management systems effectivelyLearns system functionality and workflows quicklyDemonstrates working knowledge of Epic security administration principlesAttention to DetailReviews access requests thoroughly before processingDetects discrepancies in user permissions and security assignmentsMaintains precise documentation and audit recordsProblem SolvingIdentifies causes of access issues and resolves them efficientlyEscalates issues appropriately when they exceed scope or authorityApplies troubleshooting techniques systematically to resolve security and access concernsInformingCommunicates clearly with users regarding access requests and status updatesDocuments processes, procedures, and changes effectivelyProvides timely updates to stakeholders and team membersLearning on the FlyAdapts to Epic updates, security enhancements, and new workflowsSeeks knowledge to improve technical and operational skillsApplies newly acquired knowledge to daily responsibilitiesPeer RelationshipsCollaborates effectively across technical, operational, and clinical teamsMaintains positive wo king relationships with stakeholders and colleaguesSupports team objectives and shared organizational goals