Epic Application Analyst

Application Implementation and SupportAnalyze clinical, business, and technical processes to develop effective system solutionsConfigure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflowsManage application implementations, upgrades, and enhancement projectsProvide technical and application support to clinical users, operational staff, and Information Technology teamsWorkflow Analysis and OptimizationConduct workflow analysis to identify opportunities for operational improvementDesign and implement application solutions that support departmental and organizational needsCollaborate with operational stakeholders to prioritize application enhancementsRecommend workflow improvements that increase efficiency, user satisfaction, and system utilizationSystem Maintenance and TroubleshootingMaintain and support installed Epic application softwarePerform debugging, testing, implementation, and maintenance of software modulesTroubleshoot application issues and coordinate timely resolutionEnsure all application changes comply with established change management proceduresDocumentation and TrainingCreate and maintain documentation for assigned Epic applicationsDevelop, coordinate, and execute testing plans for supported applicationsPartner with IT educators to update training plans, educational materials, and technical documentationMaintain accurate documentation supporting application maintenance and optimizationCustomer and Vendor LiaisonServe as liaison between Information Technology, vendors, clinical users, and operational stakeholdersParticipate in production support activities during implementations and upgradesProvide project management support as requiredMaintain productive relationships with vendors and business partners to support application performance and issue resolutionMarginal or Periodic FunctionsMentor junior analysts and provide guidance as assignedParticipate in an on-call rotation supporting enterprise clinical applicationsTravel occasionally to support users, implementations, training, and organizational initiativesPerform related duties as assignedKnowledge, Skills, and AbilitiesTechnical ExpertiseAnalyze, configure, and modify Epic software applicationsDiagnose and resolve complex application issuesDesign effective technical solutions while maintaining system integrityApply healthcare IT principles and Epic application support best practicesProject ManagementManage application upgrades and assigned projectsDevelop project timelines and coordinate technical resourcesMonitor progress and ensure project milestones are achievedBalance multiple priorities while meeting organizational deadlinesWorkflow AnalysisAnalyze clinical and operational workflowsIdentify opportunities for workflow optimization and system improvementsCollaborate with providers, operational leaders, and Information Technology teams to implement effective solutionsSupport continuous optimization of Epic application functionalityCommunicationServe as liaison between Information Technology, vendors, clinical users, and operational partnersFacilitate meetings and communicate technical information clearly and effectivelyProvide project updates and resolve communication issuesBuild productive working relationships across multidisciplinary teamsDocumentationDevelop and maintain comprehensive application documentationCreate clear technical instructions, testing documentation, and user guidesMaintain current application records and supporting materialsEnsure documentation remains accurate, organized, and accessible