Neurodiversity Navigator

About Lyra

Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.

About the role

Lyra is committed to addressing urgent and costly mental health needs with specialized support where it’s needed most. Our Center of Excellence for Neurodiversity offers diagnostic evaluations, caregiver training, and tailored support for ADHD, autism, learning differences, and other neurodiversity-related needs. We are looking for a full-time Neurodiversity Navigator who is passionate about whole-person, whole-family mental health care to join our clinical team. This remote position reports to the Supervisor, Neurodiversity Navigation.

As a Neurodiversity Navigator, you’ll be doing the important and meaningful work of supporting individuals as they navigate through the complex landscape of care for neurodiversity. You will provide critical psychoeducation on topics like early intervention services, behavioral strategies to address neurodiversity-related needs, navigating a diagnosis, and how to advocate for school, government and workplace accommodation services. Additionally, you will help connect clients to high-quality, evidence-based diagnosticians, services, and providers, depending on their needs. The focus of this role includes (but is not limited to) providing support to caregivers of children/adolescents with suspected or diagnosed neurodiverse conditions, supporting adults seeking neuroaffirming and neurodiversity-informed care, and assisting clients with navigating assessment services and support resources. This position does not involve in-person services or therapy, but rather provides support to individuals and families related to neurodiversity via phone, video conference, and/or email.

Responsibilities

• Support clients by understanding their current situation, conducting a brief assessment related to needs and potential risk concerns, providing psychoeducation relevant to the client and their needs, creating a client-centered care plan, and connecting the client to treatment or support options and resources.

• Use an assessment rubric to determine whether neuropsychological testing is indicated for a given Lyra member, based on history, presenting concerns, and other factors. If testing is recommended, you will also help to assess whether a member is appropriate for virtual or in-person neuropsychological testing.

• Administer psychoeducational training to caregivers of children/teens with neurodiverse conditions in order to help them learn skills to address behavior and neurodiversity-related needs, as well as to improve caregiving strategies.

• Serve as a neurodiversity subject matter expert—providing guidance on how to best handle situations involving neurodiverse needs, consulting with cross-functional and clinical teams regarding best practices in the context of neurodiversity, and contributing to establishing strong provider partnerships.

• Independently manage a caseload of complex, multi-need, neurodiverse clients, providing collaborative case management.

• Successfully facilitate ongoing engagement, supporting clients as they move through various levels of care, employing neuroaffirming strategies to support client readiness for treatment.

• Manage client crises, providing brief risk and needs assessments, and connecting the client to treatment or crisis resources when needed.

• Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills.

• Effectively and professionally communicate with clients and providers throughout the process of accessing care, via modalities such as email, phone, care portal/EHR, and videoconferencing.

• Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients.

• Use Lyra’s proprietary matching software, as well as other methods including facility database, health plan directory, and internet searches to identify treatment options for clients, and connect clients to the evidence-based treatment options, based on each individual client’s specific needs and preferences.

• During caregiver training, administer and monitor measures to assess overall caregiver strain and stress.

• Participate in and present cases for discussion in multidisciplinary clinical consultation team meetings, when needed.

• Coordinate care and communicate with clients’ health plans, billing team, and/or clinical and support teams.

• Provide feedback to leadership for continuous program improvement, including suggestions to improve client experience, operational efficiencies, or outcomes.

Requirements

• Master’s degree Board Certified Behavior Analyst; BCBA certification and/or independent licensure is required. We’re unable to provide supervised hours toward licensure.

• Significant experience managing neurodiversity-related clinical situations (preference towards experience providing case management expertise)

• Experience providing training and/or education regarding behavior and neurodiversity-related topics to caregivers and/or clients

• Deep understanding of the neurodiversity care navigation landscape at the national, state, and regional levels, for both children and adults

• Comfort in environments with constantly evolving responsibilities

• Passion for connecting individuals with excellent client-centered care and ability to provide short-term support via phone, videoconferencing, and email

• Bilingual, Spanish-speaking candidates strongly preferred, but not required

• Pacific time zone (e.g., such as 9am-5pm PT, 10am-6pm PT) preferred, but not required

• Candidate must be a full-time resident of the United States

As a full-time Licensed Neurodiversity Navigator, you will be employed by Lyra Clinical Associates P.C. We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:

• Competitive compensation for your session work and administrative work

• Comprehensive healthcare (medical, dental, vision, FSA/HSA, life and disability insurance)

• Access to Lyra for Lyrians; coaching and therapy services for you and your dependents

• Flexible scheduling to set your own availability for full-time hours/week

• Competitive time off with pay policies, including 4 weeks vacation, sick days, and company holidays

• Paid Parental Bonding Leave for birthing and non-birthing parents

• 401K with up to 3% matching

• Employee Well-Being Program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools

• Free live and recorded webinars with CE approval from APA, ASWB, and NBCC

• Malpractice liability insurance policy

• Licensure renewal reimbursement—up to 5 state licenses

• Opportunity for cross-licensure sponsorship and support, if eligible

• A caseload of motivated clients from diverse industries and backgrounds matched with your expertise using specific search features in the care platform

• A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend

• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected].

For more information about how we use and retain your information, please see our Workforce Privacy Notice."