OSA (Reception)

Description We are looking for an experienced and dependable OSA (Reception) to support daily office services operations for a client site in New York, New York. This is a Contract position that combines front-desk support with copy, scanning, mail, and general back-office coordination in a corporate environment. The ideal candidate brings strong customer service instincts, handles time-sensitive requests with care, and maintains accuracy while working across multiple service areas.

Responsibilities:

• Manage reception coverage by greeting visitors, answering multi-line phone calls, and directing inquiries with courtesy and efficiency.

• Process incoming and outgoing mail, packages, and internal deliveries while maintaining accurate service records and tracking information.

• Complete copy, print, scan, and document production requests by reviewing instructions carefully and preparing work according to established service standards.

• Confirm that all job requests are properly documented before starting assignments and organize tasks based on urgency and committed turnaround times.

• Monitor workflow throughout the day, communicate promptly about changing priorities or deadlines, and escalate issues when additional support is needed.

• Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running smoothly.

• Check finished work for quality, accuracy, and completeness, and contribute to maintaining high service standards across the team.

• Handle confidential materials with discretion and follow both company and client-site procedures for security, safety, and appropriate conduct.

• Support additional office services needs such as intake, hospitality, facilities coordination, or audio/visual assistance as business demands require. Requirements • High school diploma or equivalent required.

• At least 1 year of office services, copy center, mailroom, reception, or similar administrative support experience, ideally within a legal, banking, or large corporate setting.

• Working knowledge of document scanning, reprographics, mail handling, and general back-office procedures.

• Strong customer service and communication skills, including the ability to interact effectively with clients and colleagues from diverse backgrounds.

• Demonstrated attention to detail, solid organizational ability, and the capacity to manage multiple assignments within deadline-driven environments.

• Ability to make sound independent decisions, solve routine operational problems, and recognize when escalation is appropriate.

• Comfortable standing for extended periods, lifting up to 50 lbs. regularly, and working with office equipment such as copiers, scanners, bindery tools, and paper cutters.

• Flexible to work varying shifts and overtime as needed in an environment that may support extended operating hours.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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