Desktop Services II (Full-Time)
Hudson Headwaters Health Network
Queensbury, NYFull-timeSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Desktop Services II provides customer service and technical support to Hudson Headwaters Health Network staff. The role configures, supports, and maintains enterprise mobile devices, computers, and telecommunications systems, ensuring hardware and desktop software align with cybersecurity standards. The position also works with cybersecurity staff on security and auditing initiatives and provides onsite support at network locations when needed.
Skills & qualifications
Skills
Qualifications
Full job description
Requisition Number.
26-2225
Location/Store Number.
44 Carey Road
Job Description/Requirements.
Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm, with occasional evening or weekend hours based on needs.
Position Summary
The Desktop Services II is responsible for providing exemplary customer service and technical support to all HHHN staff. The Desktop Services II will be involved in the configuration, support, and maintenance of all enterprise mobile device, computer and telecommunication systems. The IS Desktop Services II will ensure hardware and desktop operating systems / software are configured consistently with HHHN cybersecurity standards and works with the cybersecurity analyst on corporate security and auditing initiatives.
Essential Duties and Responsibilities:
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Experience in providing professional and courteous customer service
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Support and troubleshoot issues for staff who are both onsite and in remote locations
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Responsible for monitoring the ticketing system and supporting enterprise information systems, special projects related to the enterprise desktop devices, mobile devices, networks, and printers including system configuration, troubleshooting, resource monitoring, reporting, and documentation.
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Ability to work with the security staff to remediate any assigned recognized security vulnerabilities
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Will participate in the rotating 24/7 on call support system
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Travel to HHHN site locations to provide onsite support when necessary
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Log all requests in the enterprise ticketing system, responds to requests in a timely manner, and follow through on reported problems until satisfactorily resolved
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Notify staff member (s) when problems or issues have been resolved
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Provide staff member(s) with accurate estimates of when jobs can be completed
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Install and correctly set up equipment as requested
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Maintain vehicles and HHHN equipment in a professional and responsible manner
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Communicate effectively with other IT team members
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Document and track inventory of any and all HHHN issued technology equipment to HHHN staff or sites
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Provide end-user training.
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Build automated application deployments and maintain gold image(s) of corporate devices.
How this job compares
Set against the 716 open Desktop Support jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This postingNot listed
- New York median$76–90K/yr31 salary ranges
- New York median$25–32/hr31 hourly ranges
- Openings
- Olive Jobs lists 75 open Desktop Support jobs in New York and 716 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- TEKsystems11 open
- City of New York5 open
- Canon USA & Affiliates4 open
- Experience
- Desktop Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (527 postings).
- Education
- 23 of the 716 open Desktop Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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