Operations Coordinator

Job Title: Operations Coordinator Logistics, Track & Trace, and Customer ServiceJob Description

The Operations Coordinator provides day-to-day logistics and operational support, focusing on transportation coordination, shipment tracking, and customer service. In this role, you work closely with customers, carriers, and internal teams to ensure shipments meet customer requirements while maintaining high levels of operational execution and service. You handle multiple group email mailboxes, run system reports, and manage tracking and tracing activities across numerous customer portals.

Responsibilities

• Handle approximately five group email mailboxes and respond to incoming messages within 15 minutes or less.

• Pull, run, and review system reports to support daily logistics and operational activities.

• Work within 1012 different systems and customer-specific portals to obtain shipment and order information.

• Perform track and trace of cargo throughout the transportation lifecycle, from pickup through delivery.

• Execute daily transportation and logistics activities according to customer requirements and established KPIs.

• Review shipments and determine the appropriate mode of transportation based on shipping and delivery requirements.

• Select carriers based on cost effectiveness, service levels, and overall suitability for customer needs.

• Communicate directly with carriers throughout the transportation process to coordinate pickup, transit, and delivery.

• Track trucks for pickup and monitor shipments through to final delivery.

• Provide and update estimated times of arrival (ETAs) for both pickup and delivery, ensuring stakeholders stay informed.

• Recover loads when transportation issues occur, working proactively to minimize service disruptions.

• Troubleshoot shipment issues and drive timely resolution to meet customer expectations.

• Maintain timely and accurate shipment and event entries in the relevant systems and trackers.

• Complete daily operational logs and tracking documents to ensure data accuracy and visibility.

• Respond to customer inquiries via phone and email, providing detailed shipment updates and problem resolution.

• Take orders from OEMs and accurately enter data into the appropriate systems.

• Communicate clearly and consistently across customers, carriers, and internal teams to coordinate logistics activities.

• Help ensure logistics requirements and service expectations are consistently met or exceeded.

• Provide professional, customer-focused service by helping customers solve problems and obtain needed information.

Essential Skills

• Strong customer service skills with the ability to communicate clearly and professionally via phone and email.

• Intermediate Excel skills, including the ability to work with spreadsheets, formulas, and data for reporting and tracking.

• Proficiency with MS Office, including Outlook, for email communication and basic document handling.

• Ability to work within multiple systems and portals, navigating 1012 different customer platforms to retrieve and update information.

• Task-oriented mindset with strong attention to detail and accuracy in data entry and shipment tracking.

• Effective time management skills, including the ability to respond to emails and inquiries within 15 minutes or less.

• Strong problem-solving skills to troubleshoot shipment issues and support load recovery.

• Clear written and verbal communication skills for interacting with customers, carriers, and internal teams.

Additional Skills & Qualifications

• Associate degree or bachelors degree, or current enrollment in a degree program.

• Logistics background or experience in transportation operations is helpful but not required.

• Experience in a customer service role, especially in a logistics, operations, or transportation environment, is an advantage.

• Comfort working with KPIs and performance metrics related to logistics and customer service.

• Ability to work independently in a remote environment while maintaining high levels of productivity and accuracy.

Work Environment

The role begins with a structured training period followed by a remote schedule. During weeks 13, you work Monday through Friday from 8:00 AM to 4:00 PM in a hybrid setting that is partially onsite and partially remote. In week 4, you work Monday through Friday from 12:00 PM to 8:00 PM fully remote. After completing training, you transition to a remote schedule working Tuesday through Saturday from 4:00 PM to 12:00 AM. You use multiple systems, customer portals, and standard office technologies such as MS Office and Outlook to perform your daily tasks. The environment emphasizes responsiveness, accuracy, and professional communication, with a focus on supporting customers and coordinating logistics activities in a fully digital, remote-friendly setting.

Job Type & Location

This is a Contract position based out of Farmington Hills, MI.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Farmington Hills, MI.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a hybrid position in Farmington Hills,MI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.