Family Navigator

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Family Navigator provides direct services/case management/coordination of care to an assigned caseload of individuals/families who have experienced intimate partner violence. This position assists in parenting education, accessing needed supports and resources in the community, facilitating ongoing communication and advocacy between the family, DCF, school, probation and any other involved supports or service providers.

SALARY

$48,000

EDUCATION AND EXPERIENCE/QUALIFICATIONS

BA/BS degree in Psychology, Social Work, Human Development, Counseling or related field is required. Previous experience working with client population with mental health and/or co-occurring substance use disorders. Experience with intimate partner violence is preferred. Effective time management, strong verbal and written communication skills are required.

Must have a valid driver's license and access to reliable transportation.

LOCATION

Hartford, CT

SCHEDULE

Full time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo

• Comprehensive dental and vision insurance through Cigna

• Access to wellness programs to support your physical and mental health

Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance

• 403(b) Plan, with contributions from the company

Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program

• Access training and development opportunities

• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:

• 15 vacation days per year to explore and recharge

• 8 sick days per year for your well-being

• 2 personal days per year for your personal needs

• 2 floating holidays per year to celebrate what matters to you

• 9 paid company holidays to spend with loved ones

• Access free and confidential counseling through our Employee Assistance Program (EAP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops individualized case management plans or plans of care and provides case management, care coordination, and related interventions based on the strengths and needs of assigned clients and families.

Provides front-line crisis support by phone, in the home, or in the community within established program guidelines. Assesses presenting concerns, takes appropriate action, and consults with a supervisor as needed.

Provides parenting education, skill building, safety planning, and other program-defined supports with appropriate supervision.

Coordinates services with clients, families, internal clinicians, external providers, and community supports.

Maintains accurate and timely documentation of case management, care coordination, team meetings, referrals, and services in accordance with program, Medicaid, licensing, and other regulatory requirements.

Provides services in office and community-based settings, including homes, schools, hospitals, and other locations, and maintains a flexible schedule based on client and program needs.

Provides safe and reliable transportation for clients to appointments, school, and other community-based locations as needed.

Participates in the development, implementation, and review of treatment plans, plans of care, transition plans, and related service goals as defined by the program.

Identifies client and family service needs and facilitates timely referrals and connections to appropriate internal and community resources.

Meets established productivity, documentation, data collection, and reporting expectations.

Recognizes potential safety concerns and responds in accordance with program procedures, trauma-informed practices, and supervisory guidance.

Attends and prepares for supervision, team meetings, staff meetings, and case reviews. Seeks additional consultation as needed and follows through on supervisory direction.

Communicates professionally and effectively with clients, families, colleagues, providers, and community partners.

Provides culturally competent care and maintains sensitivity to and respect for clients' cultural traditions, values, and beliefs.

Regulatory and Corporate Compliance Responsibilities

Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.

Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.

Performs other related duties as assigned.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.