Care Coordinator- Early Childhood Development

Job Description:

The Care Coordinator assigned to Early Childhood Development (ECD) program supports the Transforming Pediatrics in Early Childhood (TPEC) initiative by coordinating care, referrals, and services for young children and their families. Working as part of a regional ECD Support Team alongside an ECD Community Health Worker (CHW), the Care Coordinator helps families navigate healthcare, early intervention, education, and community service systems to promote healthy child development and reduce barriers to care.

The Care Coordinator provides hands-on, family-centered support to ensure that children receive timely well-child visits, complete recommended referrals, and access appropriate developmental and family support services. This includes coordinating referrals to Connecticut’s Birth to Three program and school-district evaluations for children ages 3–5, arranging transportation, conducting family outreach, and following up with families and providers until each referral is completed. The Care Coordinator also maintains program documentation, tracks referral outcomes, and supports data collection and evaluation activities that advance TPEC goals.

Role and Responsibilities

• Coordinate well-child visits: Monitor upcoming and overdue well-child visits, contact families to facilitate scheduling, and support rescheduling and follow-up when appointments are missed.

• Coordinate developmental referrals: Facilitate referrals to Birth to Three services and school-district evaluations for children ages 3–5, and support families throughout the referral and evaluation process.

• Conduct family outreach and connect families to resources: Communicate with families by phone, in person, and in community settings as needed to assess needs, share information about available services, and maintain ongoing contact. Help families access healthcare, early childhood services, transportation, and other community resources, and navigate school-district and other service systems.

• Reduce barriers to care: Identify challenges that may prevent families from accessing services, such as transportation, scheduling, language, or unfamiliar systems, and coordinate appropriate support so appointments, evaluations, and referrals happen on time.

• Support closed-loop referrals : Track each referral from initiation through completion, communicate with families and service providers, identify outstanding needs, and follow up to confirm that children and families have connected with recommended services.

• Collaborate with the ECD Community Health Worker: Work as part of the regional ECD Support Team to coordinate services, share information, and promote continuity of care for families.

• Collaborate with healthcare and community partners: Communicate with pediatric care teams, early intervention providers, school districts, and community organizations to facilitate referrals, coordinate services, and support families.

• Maintain documentation: Record family outreach, care coordination activities, referrals, follow-up efforts, and referral outcomes accurately, on time, and confidentially, in accordance with HIPAA and organizational policies.

• Support data collection and evaluation: Track program activities and referral outcomes, contribute to required reporting, and participate in evaluation and quality improvement activities related to TPEC goals.

• Participate in program meetings and training: Attend team meetings, trainings, and professional development activities that support implementation and continuous improvement of the TPEC model. Perform other duties as assigned.

• Qualifications Required

• Bachelor’s degree in a health-related field or social work, or a minimum of 1 year of relevant experience in care coordination, case management, patient or family support, or community-based services.

• Ability to communicate respectfully and effectively with families from diverse cultural and linguistic backgrounds.

• Demonstrated ability to coordinate referrals, track follow-up activities, and navigate healthcare and community service systems.

• Strong communication and organizational skills, with the ability to manage multiple families and deadlines at once.

• Comfort using computer systems and electronic records for documentation and data entry.

• Ability to work as a member of a team.

• Valid Connecticut driver’s license and reliable transportation, as the role requires regular travel within [define service region]. Mileage reimbursed per organizational policy [confirm].

• Preferred

• Experience working with children, families, or early childhood development programs.

• Bilingual English/Spanish.

• Knowledge of the local community and enthusiasm for health education and outreach.

Work Environment and Schedule

• HoursThe role combines office, community, and telephone work, with regular local travel to meet families and partners.

Confidentiality of Information

• Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Organizational Summary:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of New Britain

City:

New Britain

State:

Connecticut

Time Type:

Full time

Compensation and Benefits:

$23-27 per hour

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.