Manager - CX Microsoft Engineering

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Engineering Manager leads and mentors the software development team, defining technical vision and ensuring alignment with organizational goals. This is a hands-on role involving implementing best practices, driving process improvements, and managing team performance through goal setting and reviews. The Engineering Manager collaborates with cross-functional teams, facilitates agile ceremonies, provides technical guidance, and builds a high-performing team by recruiting and retaining top talent. In addition, the Engineering Manager should have experience with relevant modern development technologies such as C#, JavaScript, TypeScript, Node.js, and RESTful services, along with working knowledge of relational databases, automation, and infrastructure technologies.

Role Description

• Lead and mentor the software development or engineering team, including hiring, training, and performance evaluation.

• Define and communicate the technical vision and roadmap, ensuring alignment with organizational goals and customer requirements.

• Design, develop, and implement new software features or modifications to existing software.

• Collaborate with cross-functional teams, including product, sales, and stakeholders, to ensure project alignment and goal achievement.

• Implement and enforce best practices for software development, including code quality, testing, and deployment.

• Drive process improvements and automation to enhance team efficiency and product delivery.

• Manage team performance through setting goals, conducting reviews, and using data-driven assessments.

• Facilitate agile ceremonies and ensure adherence to agile principles and methodologies.

• Provide technical guidance and support, including resolving escalations and troubleshooting issues.

• Conduct regular code reviews to ensure any code being released to Production is meeting the agreed standards.

• Build and maintain a high-performing team by recruiting, onboarding, and retaining world-class talent.

• Communicate team progress, goals, and vision to the broader organization and stakeholders.

• Set and manage engineering deadlines and ensure their accuracy, as agreed with the Product Leadership team

Behaviors and Competencies

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Strategic Implementation: Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.
• Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Prioritization: Can take ownership of complex task management, collaborate with others to align priorities, and drive team efficiency.

Skill Level Requirements

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet. - Expert
• Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams. - Expert
• Proficiency in using SQL for database management, including tasks such as querying, updating, and managing relational databases to efficiently handle data retrieval and manipulation - Expert
• In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment. - Expert
• Proficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery. - Expert

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3+ years of experience in a similar role
• 3+ years of experience in software engineering
• 1+ years of experience in people management preferred
• Ability to travel 20%
• Ability to work flexible hours
• Hybrid

The estimated annual pay range for this position is $150,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status