Project Management Coordinator

Description and Requirements

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Portfolio Coordinator is responsible for centralized governance, prioritization, execution tracking, and reporting for operational initiatives across RIS Operations. The role delivers on our operational commitments and gives business partners clear visibility into the value, impact, and outcomes across RIS Operations and Business. This is an exciting opportunity to coordinate project tracking, develop dashboards and reporting, conduct executive level reporting, and coordinate operational readiness.

Key Responsibilities

• • Maintain the portfolio of operational, regulatory, risk, and continuous improvement initiatives in a single governed backlog, using Azure DevOps project and recurring-task boards.

• Facilitate intake, prioritization, and resource planning across RIS Operations, including weekly triage and capacity tracking by project and team member.

• Track RIS Operations IT tickets and enhancements from submission through deployment, including impacted teams, testing resources, and deployment schedules.

• Develop executive dashboards, portfolio reporting, facilitate leadership meetings

• Monitor project health, milestones, risks, dependencies, and financial impacts. Lead regular project reviews and escalate blocked or at-risk items.

• Partner with Technology, Risk, Compliance, Operations, and Business leaders through standing touchpoints and clear escalation paths.

• Support business case development and benefits realization tracking, including post-deployment health checks.

• Ensure operational readiness planning is in place before every strategic deployment, covering procedures, training coordination, testing sign-off, and cross-functional execution.

• Maintain process documentation, including quick reference guides and SOPs, and recommend improvements to tracking tools and reporting.

• Establish KPI, KRI, and performance measurement frameworks aligned to RIS Operations priorities, with defined metrics, thresholds, and owners.

• Coordinate creation of automated reporting and self-service analytics to reduce manual effort and improve timeliness.

• Utilize Claude AI to validate results, create dashboards and summarize.

Required Qualifications

• 2+ years of experience in project coordination, portfolio management, operations management, program support, business process improvement roles or other business related roles.

• Experience managing multiple initiatives, projects, tasks, or workstreams simultaneously.

• Ability to manage competing priorities and influence stakeholders without direct authority.

Preferred Qualifications

• Proficiency with Azure DevOps or a comparable project management platform.

• Strong experience using Microsoft Excel, data tracking tools, and reporting dashboards.

• Experience creating executive-level reports and presentations using Microsoft PowerPoint.

• Ability to manage project backlogs, intake processes, workflow states, and governance control

• 5-7 years of experience in Project management

• Ability to facilitate meetings, drive follow-up actions, and track accountability.

• Analytical skills to evaluate business value, risk, effort, and project impact.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is 93,200 - $124,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork