Implementation Project Coordinator - MC

Full Time Regular

US

Requisition ID: 1892

Salary Range: $69,000.00 To $79,000.00 Annually

Job Posting Title Implementation Coordinator

Job Description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do:

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

What you’ll do:

The Implementation Coordinator plays a critical role in supporting the successful onboarding, implementation, and ongoing administration of client benefit plans. This position serves as a liaison between clients, vendors, and internal departments to coordinate implementation activities, maintain data integrity, support operational readiness, and ensure a positive client experience throughout the implementation lifecycle. The Implementation Coordinator actively participates in client-facing meetings, gathers and documents client requirements, supports plan setup and maintenance activities, and coordinates cross-functional implementation efforts.

In this role you’ll:

• Participate in internal and external client onboarding, implementation, discovery, and status meetings.

• Serve as a client-facing representative during assigned implementation activities.

• Gather, document, validate, and communicate client-specific requirements and operational workflows.

• Maintain implementation documentation, timelines, action items, and status updates.

• Coordinate activities across Eligibility, Claims, Billing, Customer Service, IT, PBM, and operational teams.

• Assist with setup and maintenance of client records, benefit plans, and system configurations.

• Support vendor onboarding, data exchanges, and implementation requirements.

• Support renewals, terminations, run-out administration, audits, and operational reviews.

• Identify and recommend process improvements

What you’ll bring:

• Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or a related field required. An equivalent combination of education and relevant experience may be considered.

• Minimum of three (3) years of experience in implementation, client onboarding, account management, healthcare operations, insurance administration, benefits administration, project coordination, or a related operational role.

Preferred Qualifications:

• Experience working with operational systems, client data management, or project coordination preferred.

• Demonstrated ability to work effectively with cross-functional and remote teams.

• Healthcare, benefits administration, insurance, or TPA experience preferred.

• Strong understanding of self-insurance concepts, including claims administration, risk management, and regulatory plan compliance.

• Experience within a TPA, insurance carrier, health plan, broker, benefits consulting firm, or healthcare organization. Experience supporting healthcare or benefits implementations preferred.

• Client Focus, Communication, Organization and Planning, Accountability, Collaboration, Problem Solving, Adaptability, Attention to Detail, Process Improvement, and Time Management.

Why choose us?

• We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.

• Our space is a reflection of who we are—innovative, open and collaborative.

• We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.

• Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

• Medical, Dental and Vision and Prescription Drug Coverage

• Fitness Reimbursement Benefit

• Employee Assistance Program

• Flexible Spending Account & Health Savings Account

• 401(k) and Quarterly Bonuses

• Generous Paid-Time Off & Volunteering Opportunities

• Educational Assistance & Professional Development Opportunities

So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability E mployer