Customer Account Specialist

Description

.We are seeking a customer-focused Account Specialist to serve as the primary contact for a portfolio of customer accounts. In this role, you'll partner closely with sales, operations, production, and accounting teams to ensure orders are processed accurately, delivered on time, and supported with exceptional customer service.

This position is ideal for someone who enjoys building relationships, solving problems, and coordinating across multiple departments in a fast-paced manufacturing environment.

What You'll Do

• Serve as the main point of contact for assigned customer accounts.

• Prepare quotes, enter orders, process order changes, and provide timely status updates.

• Coordinate with operations and production teams to confirm lead times and delivery schedules.

• Support the sales team by verifying pricing, product specifications, and order details.

• Track and resolve customer inquiries, complaints, and returns.

• Monitor open orders and proactively communicate potential issues before they impact customers.

• Maintain accurate customer records and account documentation.

• Manage customer procurement portals, including order, pricing, and invoice uploads.

• Partner with accounting on billing inquiries and credit-related matters.

• Assist with logistics and shipping coordination as needed.

• Provide coverage and support for team members during peak workloads or absences.

Growth Opportunity

Successful Account Specialists often evolve into trusted business partners for both customers and internal teams. As you develop knowledge of customer operations, products, and purchasing trends, you'll have opportunities to:

• Identify additional products and solutions that support customer needs.

• Recognize purchasing patterns and proactively address changing requirements.

• Build strong customer relationships and become a valued resource and advisor.

• Contribute to customer retention and long-term account growth.

Requirements

What We're Looking For

• 2-5 years of experience in customer service, account management, order processing, inside sales support, or related roles.

• Manufacturing, industrial, distribution, or supply chain experience is preferred.

• Associate's or Bachelor's degree preferred; equivalent experience will be considered.

• Experience working with ERP systems; NetSuite experience is a plus.

• Excellent communication and relationship-building skills.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• High attention to detail and a proactive, solution-oriented mindset.

• Proficiency with Microsoft Office and business systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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