Game Reliability Manager

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix is looking for a Game Reliability Manager to join Netflix Game Studios to help deliver the next generation of video games to a worldwide audience. This role is part of our Game Reliability team, which makes sure games launch ready and stay healthy across our portfolio and platforms. You will help get every title ready well before launch, applying learnings to proactively set the right level of support, expectations, plans and monitoring so launches go smoothly. You will keep incidents related to game health moving, run post-incident reviews to make sure what we learn feeds the next launch, and help partners have a clear view of game health through consumable dashboards and automated alerts. You will work with Production, Game Engineering, Quality Assurance, Release Management, Player Support and other cross-functional teams, and alongside the senior Game Reliability Manager, who sets the team’s strategy, frameworks and standards. Your ideas will help shape and improve them over time.

Responsibilities

• Partner with cross-functional stakeholders to get every title launch ready, from onboarding and support-level alignment to checklists and support plans.
• Triage game health signals and alerts, translate them into what is happening and who needs to act, and start investigations with the right owners across teams.
• Use internal observability and data tools to create dashboards, alerts and thresholds that scale monitoring with volume.
• Keep incidents moving toward resolution with a clear owner and a current update, and apply the incident declaration and severity standards.
• Run post-incident reviews, or make sure they happen, and close follow-ups on time.
• Review incidents across titles to identify repeat patterns that can be applied as learnings for future launches.
• Produce game reliability reporting, including stability updates and incident reports, that cross-functional partners can understand and act on.
• Run a regular feedback loop with partners and execute the improvements that come from it, and help shape the Game Reliability roadmap.
• Create, update and maintain runbooks, checklists and the incident and launch knowledge base so that process and execution stay consistent.
• Spearhead initiatives with Engineering to influence how our processes and tools mature on a technical and automated level.

Requirements

• 4+ years of experience in Incident Management, SRE, TPM, Release Management, Production, Live Operations or QA, ideally supporting games or live service products.
• Ability to analyze crash, QoE, and cloud or mobile data, recognize anomalies, investigate their causes, and translate the findings into clear actions for technical and non-technical partners.
• Hands-on experience building dashboards and alerts in an observability or monitoring tool, and familiarity with incident management and on-call tooling (such as Incident.io or PagerDuty).
• Clear written and verbal communication, including concise incident updates, post-incident reviews and reports, and comfort stating a clear recommendation and raising difficult issues with partners early.
• A self-starter who takes action despite ambiguity without waiting for direction, and makes timely calls with the information available.
• Experience building trusted relationships across Production and Engineering, and closing loops without formal authority.
• Hands-on experience using AI tools to automate reporting and analysis, and an automation mindset.
• Experience writing and maintaining runbooks, checklists and process documentation.
• Strong prioritization and judgment: you focus effort by risk, and you know when to escalate.
• Passion for playing games and for understanding what makes them great.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000.00 - $250,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.