Business Analyst

Interview Type: Webcam Interview Only *** Very long term project; initial PO for 1 year, expect to go for 4+ years Remote

Job Description Overview

The client is seeking a Technical Specialist – Mid-Level to support the client's Permits and District Offices' business processes as a solution design lead. The contractor will design, support, and continuously improve the SharePoint and web-based solutions that power the Permits and District Offices tools — including translating business requirements into well-defined user stories, prototyping and building the Permits (virtual/help) agent and related workflows, testing and debugging deliverables, and training users on new processes and systems.

This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re-engineer and streamline their processes. The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management.

Success requires advanced skills in business process re-engineering, requirements translation, Software Development Life Cycle/Agile methodology, quality assurance, and system integration, along with the ability to independently lead the design, support, and continuous improvement of mission-critical tools and to provide direction and mentorship to junior-level technical staff with minimal supervision. Familiarity with client's Permits, District Offices, and Transportation Life Cycle business processes is critical to perform at this level.

Key Responsibilities

• Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.

• Gathers requirements from business clients and translates them into user stories for the Development Team.

• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.

• Prioritizes and tracks work items to ensure timely, high-quality delivery.

• Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.

• Tests deliverables and develops training materials and documentation for new processes and systems.

• Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.

• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.

Preferred Qualifications

• Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals

• Experience in providing technical guidance and mentorship to junior technical staff

• Knowledge of client Permits processes and District Office operations

• Knowledge of client's Transportation Life Cycle business processes

Skills/Requirements

Skill Required Years

Extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst Required 8 Years

Strong analytical and conceptual skills Required 8 Years

Strong written and verbal communication skills Required 8 Years

Excellent organizational and presentation skills Required 8 Years

Experience as a SharePoint Business Analyst Required 8 Years

Extensive experience with Microsoft SharePoint as a designer Required 8 Years

SharePoint design, testing, and training expertise (lists, libraries, content types) Required 8 Years

Proven experience evaluating and re-engineering business processes Required 8 Years

Proven ability to write clear and concise technical training materials and documentation Required 8 Years

Extensive knowledge of the full application development life cycle Required 8 Years