Account Manager

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Account Manager is responsible for delivering exceptional service, relationship management, and account stewardship for Regional Business customers and broker partners. This role serves as the primary point of contact for clients and brokers, ensuring a seamless customer experience, supporting client retention and growth strategies, and partnering closely with Sales, Underwriting, Implementation, and Service teams to achieve business objectives across the U.S. Regional Business market.

This is an exciting opportunity to build trusted relationships with employers and brokers, influence customer outcomes, drive retention and growth, and play a critical role in helping clients maximize the value of their employee benefits programs while contributing to MetLife's purpose of building a more confident future for our customers.

Key Responsibilities

• Serve as the primary relationship manager for broker partners, building trusted relationships and delivering a consistently exceptional service experience.
• Lead broker engagement activities, including stewardship meetings, renewal discussions, and strategic planning to support client retention and growth.
• Partner with Account Executives, Underwriters, and internal stakeholders to develop and execute strategies that drive customer satisfaction, persistency, and profitable growth.
• Identify opportunities to expand business through cross-sell, re-enrollment, and value-added solutions that address broker and customer needs.
• Facilitate the timely resolution of service issues and complex customer concerns while providing proactive communication, advocacy, and support for broker partners.

Required Qualifications

• 3+ years of related business experience in account management, customer service, or relationship management.
• Demonstrated ability to build strong relationships with brokers, customers, and internal business partners, with excellent communication, presentation, problem-solving, and organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM platforms, with the ability to analyze data, identify opportunities, and develop strategic account plans.
• Must obtain required Life and Accident & Health State Licenses within the first 3 months of employment.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in employee benefits, insurance, or financial services with a strong understanding of broker and customer relationship management.
• Proven ability to lead customer-facing presentations, stewardship meetings, and strategic account planning discussions.
• Experience with Salesforce or similar CRM platforms.
• Bachelor's degree or higher.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $75,000 - $85,000. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork