Senior Director Client Services, Brand Commerce
Cincinnati, OH · HybridJobSeen 3w agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
The Senior Director Client Services, Brand Commerce leads an assigned global client group, building executive relationships and developing long-term growth strategies. The role is accountable for commercial health, retention, expansion, and portfolio performance, with a focus on connecting brand creative, packaging, digital shelf content, retail media, and in-store activation. It partners with programme, creative, strategy, and commerce leaders to shape client plans and opportunities.
Skills & qualifications
Skills
Full job description
Description 1. Role Purpose The Senior Director Client Services, Brand Commerce owns and manages a client group across the connected commerce landscape, in partnership with the Global Programme Lead/Senior Director Project Management (and alongside Creative, Strategy and Commerce Leaders) in order to drive revenue and margin growth. Building deep and broad relationships across brand, eCommerce, shopper and media stakeholders in the client organization while mapping a future for the business in 1-3 year time-frames. Growing the portfolio of clients and diversifying work across Marks capabilities, with specific accountability for extending client relationships into digital shelf, retail media, marketplace and agentic commerce work. Through strategic client leadership, commercial stewardship and deep collaboration across programme, creative, strategy and commerce teams, the Senior Director Client Services shapes long-term client growth, strengthens executive relationships and drives sustainable portfolio performance in a market where brand equity and transactional performance are now measured in the same conversation. This is a hybrid position location in Chicago, New York City, or Toronto. 1. Role Scope Geographic Scope: Global Revenue / P&L Responsibility : Accountable for the strategic growth, commercial health and long-term development of an assigned client group, including organic growth, EBITDA, client retention and expansion of Marks capabilities. Number of Clients / Sites / Units Managed: Assigned Group of Clients. This can change with need 2. Key Accountabilities Own executive-level client relationships and serve as a trusted strategic advisor to key stakeholders. Develop and execute long-term client growth strategies that drive retention, expansion and portfolio performance. Translate client priorities into actionable growth opportunities that expand Marks' capabilities and share of spend. Lead client growth strategy and commercial planning, including account planning, forecasting, contracts (MSA) and renewals Lead strategic business reviews, growth planning and major pitch opportunities across assigned accounts. Anticipate emerging client, market and industry trends, proactively bringing ideas and solutions that create value. Drive organic growth and new business opportunities through the full breadth of Marks, SGK and partner capabilities. Act as the client ambassador within the business, aligning stakeholders around client priorities and strategic objectives Partner with Programme, Creative and Strategy leaders to shape integrated client growth plans and business opportunities. Champion creative excellence, strategic thinking and innovation across the portfolio. Mentor and elevate emerging client leaders through knowledge sharing, coaching and commercial guidance. Motivate, inspire and teach down. Maintain industry expertise and competitive awareness to strengthen client partnerships and business growth. Own the commerce growth agenda for the assigned client group, connecting brand creative, packaging, digital shelf content, retail media and in-store activation into a single client plan. Build and defend commerce scopes tied to outcomes, including SKU and variant level content production, retailer specific asset syndication and always-on optimisation retainers. Translate retailer and platform change into client roadmaps and new scope, including retail media network requirements, marketplace policy shifts and machine-readable product data standards for AI driven discovery and agentic commerce. Partner with Strategy,
How this job compares
Set against the 10,334 open Client Services jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This postingNot listed
- Ohio median$70–116K/yr24 salary ranges
- US median$17–27/hr3,091 hourly ranges
- Openings
- Olive Jobs lists 496 open Client Services jobs in Ohio and 10,334 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- H&R Block355 open
- JPMorgan Chase31 open
- Bank of America21 open
- Experience
- Client Services postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 5 years (1,764 postings).
- Education
- 332 of the 10,334 open Client Services jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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