HRIS Knowledge Specialist

Description

Summary of Position

The HRIS Knowledge Specialist supports the Asplundh Employee Solution Center by translating HR system functionality, processes, and changes into clear, accurate, and accessible knowledge content. With an initial emphasis on the Oracle rollout, the role partners with HR, technology, and service delivery teams to maintain knowledge articles, FAQs, job aids, and related materials that help employees and HR teams use systems effectively and consistently.

Key Responsibilities/Skills

• Write, edit, publish, and maintain knowledge articles, FAQs, job aids, standard operating procedures, and quick-reference guides. (25%)

• Organize and govern content through consistent naming, tagging, taxonomy, version control, ownership, review dates, and archival practices. (15%)

• Translate Oracle functionality, configuration decisions, process changes, and release impacts into user-focused documentation. (20%)

• Gather and document requirements through collaboration with HR process owners, HRIS, implementation partners, and Shared Services. (15%)

• Review and validate content for accuracy, readability, accessibility, duplication, confidentiality, and alignment with approved processes. (10%)

• Use search, article usage, case, and feedback data to identify knowledge gaps and improve content effectiveness. (10%)

• Support training and adoption by helping HR Shared Services team members find, use, and contribute to approved knowledge content. (5%)

Functional Competencies for Success

• Technical writing and content design

• Business analysis and requirements gathering

• Quality and detail orientation

• Collaboration and stakeholder management

• Continuous improvement and learning agility

Education and Experience

• Education: Bachelor's degree in Human Resources, Business, Information Systems, Communications, Technical Writing, or a related field, or equivalent relevant experience.

• Experience: Experience translating technical or process information into clear user-focused content; gathering requirements; documenting processes; coordinating reviews; and managing multiple content deliverables. Working knowledge of HR information systems, knowledge or content management tools, Microsoft 365, workflows, release information, and basic system data.

• Preferred Qualifications: Experience supporting Oracle HCM or a comparable enterprise HRIS implementation; HR Shared Services or case-management experience; familiarity with knowledge bases, digital adoption tools, knowledge-centered service, taxonomy, search optimization, accessibility, plain-language standards, and service data analysis.

People Leadership Responsibilities

Not applicable. This individual contributor may provide process guidance, knowledge support, and informal coaching to Employee Solution Advisors but does not have direct supervisory responsibility.

Physical Requirements

Sedentary office work with frequent sitting, speaking, reading, hearing, manual dexterity, and computer use. Occasional standing, walking, reaching, and lifting or carrying materials up to 10 pounds. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position.

Licenses and Certifications

Not required.

Work Environment

Hybrid office environment supporting employees across multiple states and time zones. Requires prolonged computer use, responsiveness to time-sensitive employee matters, and the ability to manage high-volume periods during system changes, releases, stabilization, and organizational initiatives.

Important Information for Applicants:

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.

• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.

• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.

• Compensation determination is based on market data, job scope and individual qualifications.

• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.

• Unsolicited resumes without an executed agency agreement become the property of the company.