Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.

Responsibilities:

• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.

• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.

• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.

• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.

• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.

• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.

• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.

• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs. Requirements

• Bachelor’s or associate degree is required.

• Previous internship experience or 1–2 years of experience in a corporate help desk or desktop support environment is required.

• Strong customer service skills with the ability to communicate clearly and professionally with employees at all levels.

• Demonstrated organizational skills with the ability to manage multiple support tasks and maintain accurate records.

• Hands-on experience supporting Windows 10 and Microsoft desktop environments.

• Working knowledge of Microsoft 365, including user support for access, password, and application-related issues.

• Experience with Active Directory in a support capacity, including account maintenance and password assistance.

• Basic network troubleshooting knowledge is preferred.

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