Help Desk Technician

Description

Job Summary:

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.

Key Responsibilities:

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.

• Diagnose and troubleshoot hardware, software, and network-related issues.

• Install, configure, and maintain computer systems, peripherals, and mobile devices.

• Assist with employee onboarding and offboarding, including workstation setup and software installation.

• Document support requests, resolutions, and troubleshooting steps in the ticketing system.

• Support IT team projects, system updates, and process improvements.

• Provide guidance to employees on IT best practices and security policies.

• Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).

• 1-2+ years experience in an IT support or help desk role preferred.

• Proficiency with Windows 10 & 11 and troubleshooting.

• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.

• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).

• Experience with IT ticketing systems preferred.

• Strong problem-solving and critical-thinking abilities.

• Excellent verbal and written communication skills.

• Patience and ability to assist users with varying technical expertise.

• Strong attention to detail and ability to multi-task.

• Strong customer service skills.

Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

• Health, Vision and Dental Insurance

• Wellness Program

• Health and Dependent Care Flexible Spending Accounts

• Short-Term and Long-Term Disability Coverage

• Life Insurance and Accidental Death & Dismemberment

• Training and Development Opportunities

• 401k with Employer Match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.