Service Desk Analyst
Addison, ILJobSeen 6 days agoSeen in employer's feed 3 days ago
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Job overview
SunSource is seeking a Service Desk Analyst to provide Level 1 support, with some Level II experience, to a large organization of 3,000 to 4,000 users. The posting seeks 2 to 5 years of current helpdesk experience, an associate degree or equivalent, and a steady job history. It requires administrative experience with Active Directory and Office 365, along with experience supporting printers, VPN/Wi-Fi, authentication, and service desk requests.
Skills & qualifications
Skills
Qualifications
Full job description
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13811227\ Service Desk Analyst\ \ SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com \ - Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent. - Steady Job History- (minimum 15 months experience with 1 employer) ### Technical Skills Active Directory- Admin Experience is required - Adding new users/computers - Passwords - Deleting users from AD - New hire account set up and de-provisioning experience. Office 365 Experience- Admin Experience is required - Working knowledge with Teams, One Drive and Share point - Should know how to assign the license and recapture licenses - Setting up new printers/peripherals - Installation/set up - Trouble shoot any issue. Experience with Print Server - Setting up/troubleshoot Hardware - Experience with installing Software Experience with 2 factor Authentication, preferably Okta - Setting up - Resetting Password - VPN/Wi-Fi - Setting up VPN/ Wi-Fi - Trouble shoot VPN/Wi-Fi issues Experience with ServiceDesk, preferably Jira - Open/modify/close Service requests. ### Soft Skills Multitasking - Work well under pressure. - Team player/ Work in a Team environment Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqu). Sun-Source | Privacy Policy \ \ SunSource\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ PI287788658
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