Administrative Support

PRN- Days

At Houston Methodist, the Administrative Other position is a transition position to support strategic needs of the organization that works on projects & initiatives of hospital & clinic operations and business strategy. The projects for this position would be initiatives that may impact or improve department and/or hospital operations. The Administrative Other position assists with project plans and activities following project management best practices and ensures specific goals, metrics and ROI targets are achieved. This position proactively participates in the development, research and identification of key areas of opportunity for improvement in process or cost savings.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in business, nursing or related field

• MHA, MBA, MSN or related degree preferred

EXPERIENCE

• Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians

• Ability to collaborate with management, medical staff, and employees at all levels within the organization

• Ability to work under pressure and balance many competing priorities

• Ability to solve complex patient relations issues independently

• Critical thinking, problem-solving, and mature judgment

• Conducts self in a professional manner at all times

• Strong analytical skills

• Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment

• Proficient level of computer competency – Microsoft Office Suite, and knowledge of healthcare information systems

• Comprehensive knowledge of hospital policies and procedures

• Ability to work with peers in a team situation

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Maintains formal and informal communication with partners, clinicians and department leadership to identify needs and constraints of project scope and status availability. Coordinates communication and assists in managing stakeholder(s) expectations.

• Identifies, anticipates potential customer problems and resolves patient and visitor issues with highest level of customer service, professionalism and compassion. Promotes excellent teamwork and department communication. Serves as an effective liaison between multiple client groups and stakeholders across various levels of management, when needed.

• Role models’ healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Prepares reports for management, client and others. Validates work plan, duties, responsibilities, and scope of authority with management.

• Provides input to clients in an advisory capacity in order to help individuals make sound business decisions by identifying needs, making assessments, and problem solving.

• Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Oversees work efforts as appropriate to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Utilizes data gathering tools and methods to analyze and gather data needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees.

• Tracks the status and coordinates deadlines of all assigned projects, utilizing a variety of software application. Identifies potential barriers to project progression and works towards solutions/resolutions.

FINANCE ESSENTIAL FUNCTIONS

• Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.

• Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.

• Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service.

• Supports system standardization of key business and operational processes to improve operational, financial and patient outcomes.

• Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: No

• Scrubs: No

• Business professional: Yes

• Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No

• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in business, nursing or related field

• MHA, MBA, MSN or related degree preferred

EXPERIENCE

• Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.