Program Support Services Specialist

Summary

Who May Be Considered: U.S. Citizens View common definitions of terms found in this announcement.

Duties

In this position, you will serve as a Program Support Services Specialist. Typical work assignments include: Analyzing program requirements and providing recommendations to improve efficiency and effectiveness. Overseeing emergency preparedness and response activities, such as developing and coordinating evacuation procedures. Serving as the primary point of contact to the Agency's managed security provider, Overseeing agency supply operations, including procurement, storage, distribution, inventory monitoring, and evaluation of supply usage trends. Requirements

Must be a U.S. Citizen or National Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Selective Service registration required. Complete the initial online assessment and USAHire Assessment, if required All employees are required to participate in Direct Deposit/ Electronic Funds Transfer for salary payments. All qualification requirements must be met by the closing date of this announcement and clearly documented in your resume. Relocation expenses are not authorized. Other recruitment incentives may be authorized. Qualifications

In order to Qualify for this position, you must meet the following requirements: GS-11 : You qualify for the GS-11 grade level if you possess one year of specialized experience at the GS-09 grade level performing the following duties: Auditing active database logs against physical IT and non-IT assets to verify accounting accuracy. Managing the operational timelines and moving logistics alongside different organizations, agencies, or contractors. Tracking vendor compliance and output to ensure contract fulfillment. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. OR You have a Ph.D or equivalent graduate degree OR three (3) full years of progressively higher-level graduate education leading to such a degree; OR LL.M., if related, at an accredited college or university in a field that provided the knowledge, skills, and abilities necessary to do the work of the position. OR You have less than one year of specialized experience as described above and less than 3 years of graduate level education as described above that, when combined, equal 100% of the qualification requirement. Note: Only graduate education in excess of the master's level may be used in this calculation. GS-12: You qualify for the GS-12 grade level if you possess one year of specialized experience at the GS-11 grade level performing the following duties: Managing office relocation and workstation reconfiguration projects to maximize functional efficiency and workflow across agency spaces; Directing agency emergency preparedness and continuity operations in coordination with building management and security personnel; and Monitoring support service contract performance to ensure compliance with deliverables and funding requirements. NOTE: To be found qualified for this position, the contents of your resume must fully support this response. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Qualifications Must Be Met: The qualification requirements listed above must be met by the closing date of this announcement. Note about the information provided in your resume and supporting documentation: Your experience (paid and unpaid), education, awards, training and self-development will be evaluated as it relates to the position based upon the information provided in your resume/application and any other supporting documents. Interagency/Career Transition Assistance Program (I/CTAP) Eligibles: If you have never worked for the federal government, you are not I/CTAP eligible. View information about I/CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under I/CTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Education

Education must be from an accredited institution recognized by the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov.Submit a copy of your college transcript (unofficial is acceptable) or you may submit a list with all of your courses, grades, semester, year, and credit for the courses. Foreign Education: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information. All materials must be submitted by the closing date of the announcement. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Recruitment methods and selection procedures will based solely on merit after fair and open competition, and will be made without regard to political, religious, or labor organization affiliation or non-affiliation, marital status, race, color, sex, national origin, non-disqualifying disability, sexual-orientation or age. Rule of Many: This announcement uses the cut score method under 5 CFR § 332.402. All applicants tied at the cut line will be referred. We will provide the selecting official with a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with our pre-announced supplement strategy and OPM policy. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Veterans: Veterans' preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Disabled veterans with a 10% or more service-connected disability are placed at the top of a certificate of eligibles regardless of score. Ties in ratings are broken by veterans' preference eligibility, that is, preference eligible candidates are listed ahead of non-preference eligibles within each rating. If you are determined qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the Application Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13077161 Other Information

Additional selections may be made from this vacancy. Identification of promotion potential in this announcement does not constitute a commitment or an obligation of management to promote the employee selected at some future date. If you are claiming CTAP/ICTAP eligibility, you must submit proof by 11/05/2026 that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, & your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified & exercise selection priority of this vacancy, you must earn a minimum score of 85 (prior to the assignment of veteran's preference) on the rating criteria for this position. VETERANS PREFERENCE: If claiming 5-point veteran preference you MUST submit copy number 4 of the DD-214. If you are claiming 10-point veteran preference you MUST submit an SF-15, Application for 10-point Veteran's Preference AND all other required documents in order to be granted the preference. All documents must be received by 11/05/2026. Additional information on veteran's preference is available at: http://www.fedshirevets.gov/job/veterans.aspx If you are selected for this Federal position, you will be required to complete a "Declaration of Federal Employment", (OF-306), prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failure to answer all questions truthfully and completely or providing false statements on the application may be grounds for not hiring you or dismissing you after you begin work, and may be punishable by fine or imprisonment (U.S. Code, Title 18, Section 1001). The application contains information subject the Privacy Act (P.L. 93-579, 5 U.S.C. 552a). The information issued will be used to determine qualifications for employment, and is authorized under Title 5 U.S.C. Section 3302 and 3361. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire