Support Services Specialist

Summary

The FMC is the federal agency responsible for regulating the U.S. international ocean transportation system for the benefit of U.S. exporters, importers, and the U.S. consumer. The FMC is dedicated to ensuring a competitive and dependable international ocean transportation system that supports the U.S. economy and safeguards the public from unfair or deceptive practices. Join the FMC and be part of a mission-driven organization during an important and exciting time in the maritime industry.

Duties

As a Support Services Specialist, GS-0342-09, the incumbent will be part of the Office of Management Services, Office of the Managing Director, Federal Maritime Commission. The incumbent will be responsible for administrative support services, e.g., space, procurement, property, records, mail, transportation, communications, telecommunications, supply, facilities, occupational safety, printing, and inventory control, to operating bureaus and offices at the headquarters locations of the Commission. As a Support Services Specialist, you will perform the following duties: Assists with providing office management support in the areas of procurement, supply management, equipment management, property management, mail and distribution, parking, emergency planning, and space utilization. Prepares related budget estimates and analyzes Commission bureaus and office requirements for new office equipment, furniture, supplies, materials, and services; prepares written justifications for purchases; prepares statements of work and contractual provisions. Administers supply and property management programs, including inventory control and disposal of excess government property. Participates in coordinating facilities management activities with GSA, building management, contractors, and vendors to support workspace planning, maintenance, office moves, and building services. Review and update policies for support services to improve operational effectiveness and ensure compliance with applicable regulations. Oversees agency mail and distribution operations and provides customer service for office support requests. Assists with emergency preparedness and continuity activities by serving as the backup Occupant Emergency Coordinator. Provides a variety of administrative support functions, including conference room scheduling, office communications, and timekeeping. The actual grade at which an applicant will be selected for this vacancy is GS-09. Requirements

Must be a U.S. Citizen. Must be registered or exempt from the Selective Service. See www.sss.gov A 1-year probationary period may be required. Must be able to obtain and maintain a background investigation. Time-in-Grade requirement must be met by the closing date of the vacancy. All Federal employees are required to have Federal salary payments made by direct deposit. FMC participates in E-Verify. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees. May be required to file a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on. Qualifications

To qualify for the GS-09 you must possess one (1) year of specialized experience equivalent to at least the next lower level (GS-07) in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include: Studies, analyzes, and interprets policy, regulatory material, regulations and manuals, and other publications and directives relating to support service operations to ensure policies and procedures are consistent with requirements. Coordinates purchases for offices and is responsible for ensuring all procedures are followed in initiating procurement actions and that funds have been certified as available and that required approvals have been obtained and documented. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Administrative duties include: answers the main telephone line and assists or directs calls to the appropriate individual or office, checks voicemail, and responds to email requests received in the office inbox. Participates in coordinating with building maintenance to ensure that work orders are completed and to ensure that custodial services are maintained. Disseminates tenant notices and other agency-wide notifications. or Education Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. Two years or a master's or equivalent graduate degree is creditable for GS-9. or COMBINATION OF EXPERIENCE AND EDUCATION: A combination of specialized experience and education as described above. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level) by the closing date of this announcement. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with FMC. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow FMC to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Education

SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: Successful completion of 2 full years of graduate-level education or a master's or equivalent graduate degree is creditable for GS-09. IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: OPM Foreign Education Evaluation. College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., Bio 101, Math 210, etc.), name of accredited institution, course title, number of credit hours and grade earned. How You Will Be Evaluated

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics): Competencies: Accountability Attention to Detail Customer Service Decision-Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must receive a score of 80 or better to be rated as "well qualified" to receive special selection priority. Other Information

You will be expected to report to the duty station listed on this announcement. This job opportunity announcement may be used to fill additional similar vacancies across the FMC. If you are unable to apply online or need to fax a document that you do not have in electronic form, please refer to the agency contact information. Suitability Statement: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Shared Certificates Statement: Applying to this announcement certifies that you give permission for the FMC to share your application with other FMC positions and/or Federal agencies for similar positions. Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position (Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications); and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.