Program Operations Specialist

Summary

The Division of Investment Management's Business Management Office, Program Support Branch is seeking a Program Operations Specialist. As a Program Operations Specialist, you will support key programs and daily operations. The role involves managing routine and complex tasks, organizing and updating program information, and collaborating across IM, the SEC, and external partners. Strong attention to detail, clear communication, and effective multitasking are essential..

Duties

In this role as a Program Operations Specialist, you will be responsible for: Planning and managing program activities across multiple areas, ensuring tasks are completed on time, information is accurate, and staff and stakeholders receive clear updates. Serving as a Contracting Officer's Representative (COR) for assigned contracts by monitoring contractor performance, keeping required records, coordinating with vendors and staff, and ensuring contract terms and deliverables are met. Creating and maintaining tools such as SharePoint sites, dashboards, calendars, and tracking systems to help organize program work and make information easy to find and use. Reviewing program information, identifying trends, preparing reports, and suggesting practical ways to improve processes, reduce delays, and support efficient operations. Coordinating activities such as interviews, events, and meetings by managing schedules, logistics, communication, and technology needs. Supporting administrative tasks including procurement, budget tracking, travel, awards, facilities, records, and program office workflows by preparing documents, tracking actions, and ensuring compliance with policies. Helping improve and updating procedures, supporting the use of new tools and automation, and working with others on projects that enhance division operations. Qualifications

Time-in-grade for this announcement is one year at the GS/SK-12 level. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. MINIMUM QUALIFICATION REQUIREMENT: SK-13: Applicant must have at least one year of specialized experience equivalent to the GS/SK-12 level: Performing administrative work in one or more of the following areas: personnel management/administration, budget and financial management, procurement, contracting, travel management, property management and/or supply management; AND Assessing the productivity, effectiveness and efficiency of program operations, and making recommendations for improvements and/or resolving problems; AND Using Microsoft applications to organize, track, and report program data and information. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Competency 1: Project and Process Oversight - Manages and coordinates programmatic tasks, projects, and processes, including implementing innovative improvements. Competency 2: Research and Analysis of Support Functions - Conducts research on and suggests improvements to program and office support functions. Competency 3: Teamwork and Collaboration - Interacts with internal and external others in a manner that advances agency goals and objectives. Competency 4: Workload Management - Prioritizes workload in a way that accommodates unforeseen developments and achieves successful outcomes.

How You Will Be Evaluated

Your resume and application package will first be reviewed to determine whether you meet the minimum qualification requirements outlined in the announcement. Please do not submit an Accomplishment Record at this time. If you are found minimally qualified, the Office of Human Resources will contact you to request an Accomplishment Record. You will have 3 business days from the date of the request to submit it. Failure to submit the Accomplishment Record on time will remove you from further consideration. A response is required even if an Accomplishment Record was submitted at time of application. Because of the short turnaround time, you are strongly encouraged to begin preparing your Accomplishment Record in advance. Once your Accomplishment Record is received, a rating panel will review both your resume and your narrative responses. Your Accomplishment Record must clearly demonstrate your proficiency in the competencies listed in the Qualifications section. Click here for guidance on writing your Accomplishment Record. Your resume must provide evidence that supports the claims in your Accomplishment Record. Each narrative must describe one specific, relevant example from your experience or training. Responses are limited to 300 words per competency; any text beyond this limit will not be reviewed. Accomplishment Record Format: Competency Title Position title and dates from your resume that this experience was obtained Describe the situation (i.e., the challenged faced, the problem solved) Describe the specific actions you took State the outcome, results, or long-term impact of your accomplishment Name and email address of someone who can verify this information Reference checks may be conducted as part of the final selection process, and you will be notified before any contacts are made. Basis for Rating: The rating panel will evaluate applicants' accomplishment records and resume, then place them into one of the following categories: Highly Qualified - Meets the minimum qualification requirements and has extensive skills and experience in most of the job related competencies. Well Qualified - Meets the minimum qualification requirements and has a moderate amount of skills and experience in most of the job related competencies. Qualified - Meets the minimum qualification requirements, but may have a limited amount of experience in several of the job related competencies. Top ranked applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s). To preview the Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13084767 Other Information

Supplementary vacancies may be filled in addition to the number stated in this announcement and may be filled from any division or office within the agency. SEC COMPENSATION PROGRAM: Total salary (base pay + locality) is dependent upon duty location. The overall salary range listed above is provided for informational purposes. The pay for current SEC employees will be determined according to the procedures specified in the agency's policy. IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES: If you have never worked for the federal government, you are not I/CTAP eligible. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; the questionnaire asks you to identify your ICTAP/CTAP eligibility (2) be rated well-qualified; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. View information about I/CTAP eligibility on OPM's Career Transition Resources website. Disability Employment: For information on disability appointments, click here. Reasonable Accommodation: If you are an applicant who needs a reasonable accommodation to participate in the SEC application process due to a medical disability, please contact [email protected]. For religious-based accommodations, please contact [email protected] . Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation. Equal Employment Opportunity (EEO) Information for SEC Job Applicants: For more information, please click here. The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Legal and Policy Office in the Office of Human Resources at [email protected].