Management & Program Analyst (VISN Operations Center)

Summary

The VISN Management and Program Analyst exists to provide centralized operational intelligence and advanced program/data analysis for decision support to the VISN Operations Center, VISN and Health Service Area (HSA) Executive Leadership Team. The incumbent works in close partnership with the Primary Health System Specialist to translate complex operational, clinical, and administrative data into actionable intelligence that informs network-wide strategic decision-making.

Duties

Duties include but are not limited to: Designs, develops, and deploys advanced analytical models and data visualization products to evaluate the effectiveness of VISN and HSA programs, identify risks, and recommend improvements to operations. Conducts independent studies and investigations of analytical and design approaches, determining solutions that address leadership needs and maximizes organizational resources. Develops and maintains project plans for analysis, design, testing, implementation, and maintenance of decision support, program evaluation, and strategic tracking initiatives. Analyzes management information systems to design or improve analytic and administrative support systems. Creates and manages complex, integrated data sets and databases using a range of tools. Establishes and refines enterprise guidelines for data management, analytic methodology, and performance measurement across VISN and HSAs. Develops new analytic frameworks, dashboards, and reporting applications when existing metrics are ambiguous, incomplete, or non-existent. Prepares and delivers complex analytic findings and recommendations to VISN and HSA executive leadership in written, visual, and oral formats suitable for high-level, time sensitive decision support. Advises on the interpretation of ambiguous, conflicting, or incomplete data, applying analytical judgment to provide actionable conclusions. Mentors and provides analytic guidance to Operations Center and HSA Support Team staff on data management best practices, analytic techniques, and the development of decision-support tools and reports. Independently initiates and leads cross-functional teams, task forces, and long-range analytic projects addressing unprecedented operational challenges; results are relied upon by top VISN and national leadership to set direction. Designs and implements innovative analytic methodologies and performance measures, establishing new standards for program evaluation and business process improvement VISN-wide. Frequently interprets, adapts, and applies broad VA/VHA policy and regulatory guidance to novel local situations, providing definitive recommendations where existing guidelines are insufficient Work Schedule: To be determined. Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst (VISN Operations Center)/PD00025VS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: : You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Management and Program Analyst. Examples of specialized experience would typically include, but are not limited to: Possess knowledge of, and beginner skill in applying, data mining, data storage, and data warehousing concepts, methods, and technologies; data modeling methodologies and database management systems; operating systems; technical architecture; and network topology Possess beginner knowledge of relational database theory and commercially available and VA-proprietary software, and the ability to create, modify, test, and maintain relational databases at the VISN and HSA levels. Experience with helping conducting analyses, evaluations, and developing recommendations regarding data collection, program evaluation, and operational reporting across the VISN and its HSAs. Experience in communication and interpersonal relations, including the ability to appropriately and courteously engage internal and external customers at all organizational levels, up to and including VISN and HSA Executive Leadership. Assisting with the developing, updating, and distributing user guides, training materials, and educational resources to promote the adoption and consistent use of analytic tools and decision support products throughout the network. Physical Requirements: The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light objects such as files, books, and papers. The work involves a significant amount of computer keyboard operation. No special physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Administration and Management Attention to Detail Customer Service Database Administration Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Manages and Organizes Information Problem Solving Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.