Supervisor, Behavioral Health Support

Team Supervision and Program CoordinationRecruit, hire, train, supervise, and evaluate behavioral health care coordinators and clinical operations support staffDevelop and implement standards and procedures for referral, enrollment, scheduling, and community resource connectionsConduct regular supervision meetings with team membersCollaborate with TCHATT colleagues and school partners to reduce barriers and improve stakeholder satisfactionMaintain confidentiality and appropriately escalate risks and concernsEnsure team activities align with program goals and objectivesAdvanced Program Administration and Care CoordinationOversee all phases of care coordination activitiesLead development, implementation, and evaluation of clinical program operationsSupervise staff supporting pediatric psychiatrists, psychologists, licensed counselors, and administrative personnelSupport families and patients navigating the TCHATT programFacilitate connections to community providers for long-term care and support servicesOperational Efficiency and Communication OversightAssist with development and monitoring of policies, procedures, workflows, dashboards, and training materialsRecommend operational improvements to increase efficiency and effectivenessManage medical records and patient and clinician scheduling processesCoordinate staff training and professional development activitiesOversee internal and external communications related to clinical services, discharge planning, and school collaborationClinical DocumentationComplete documentation in clinical records regarding interactions with patients, families, and service providersEnsure documentation is accurate, timely, and compliant with ethical, federal, and state requirementsCompliance and Quality AssuranceConduct audits of communications, documentation, policies, procedures, and patient filesDocument and report compliance concerns and initiate corrective actions as appropriateRecommend technical and administrative solutions to mitigate risk and improve complianceMarginal or Periodic FunctionsServe on interview panels for program-related positionsMonitor regulatory updates and communicate relevant changes to staffSupport internal audits and accreditation preparation activitiesAssist with special projects and pilot initiativesProvide input regarding staffing and resource planningPerform related duties as assignedKnowledge, Skills, and AbilitiesManaging and Measuring WorkAssign responsibilities clearly and establish measurable objectivesMonitor performance and evaluate outcomesTrack referral-to-discharge timelines and program outcomesConduct regular supervision and feedback sessionsBuilding Effective TeamsFoster collaboration, engagement, and team moraleFacilitate productive team meetingsEncourage peer support and collaborative problem-solvingRecognize team accomplishments and milestonesCustomer FocusPrioritize the needs of patients, families, schools, and providersRespond promptly to concerns and feedbackAdjust workflows to improve service deliveryMaintain high levels of stakeholder satisfactionOrganizational AgilityUnderstand organizational systems and processesAlign program operations with institutional goalsAdapt to policy and operational changesBuild relationships across departments and school systemsDecision QualityMake sound decisions using experience, judgment, and analysisDetermine appropriate escalation pathwaysBalance competing priorities effectivelyGuide staff regarding best practices and operational standardsConflict ManagementAddress conflict constructively and professionallyMediate staff and stakeholder disagreementsResolve concerns between families, schools, and providersMaintain professionalism in high-pressure situationsDeveloping Direct Reports and OthersSupport employee growth through coaching and mentoringCreate development plans and growth opportunitiesProvide constructive feedbackEncourage participation in training and professional development