Training Specialist (Healthcare)

Req ID: RQ232076

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Program Instruction Support

Skills:

Health Care,Microsoft Applications,Training Techniques

Experience:

2 + years of related experience

Job Description:

TRAINING SPECIALIST (HEALTHCARE)

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Training Specialist supporting the Call Center training needs on the eMedNY program at Corporate Woods in Albany, NY.

As a Training Specialist, you will lead the delivery of training on the Provider Services Portal and Medicaid enrollment processes. You will serve as the primary expert and escalation point for training-related guidance, ensuring representatives are equipped to meet performance expectations. You will also drive the design and execution of new training initiatives that strengthen operational effectiveness and advance organizational goals.

HOW A TRAINING SPECIALIST WILL MAKE AN IMPACT

• Deliver technical and functional training on the NY Medicaid Provider Services Portal to customer service representatives and internal stakeholders through in-person, virtual, group, and one-on-one sessions.

• Serve as a subject matter expert on Provider Services Portal functionality, provider enrollment processes, and related business practices, providing guidance and support to call center representatives.

• Coach trainees on effectively locating information, utilizing available resources, and developing independent problem-solving skills.

• Partner with call center and provider services teams to communicate and support system, process, and program changes.

• Monitor trainee progress and knowledge retention through assessments and provide feedback to leadership on performance, training outcomes, and emerging trends.

• Develop, maintain, and update training materials, job aids, and learning content to support operational and training needs.

• Perform other duties as assigned.

WHAT YOU’LL NEED TO SUCCEED:

• Education and Required Experience: BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent

• Required Technical Skills:

• Working knowledge of all Microsoft Office applications, including PowerPoint

• Comfortable learning and navigating multiple software applications and systems

• Required Skills and Abilities:

• Experience delivering effective training in both classroom and virtual environments using adult learning principles.

• Ability to develop, maintain, and enhance training curriculum, instructional materials, and learning resources.

• Strong presentation, communication, and facilitation skills, with the ability to explain complex concepts clearly and engage diverse audiences.

• Ability to assess learner comprehension, adapt training methods as needed, and support knowledge retention.

• Excellent organizational, time management, and material preparation skills, with strong attention to detail.

• Demonstrated adaptability, strong work ethic, and ability to quickly learn new systems, processes, and subject matter.

• Ability to work independently and collaboratively in a team environment.

• Preferred Qualifications:

• Training-related certifications, continuing education, or professional development in learning and development, instructional design, or adult education.

• Experience using learning management systems (LMS), virtual training platforms (e.g., Zoom, Microsoft Teams), and presentation development tools.

• Knowledge of adult learning methodologies, training effectiveness measurement, and learning assessment techniques.

• Experience delivering training within a contact center environment.

• Location: Hybrid

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full-flex work week to own your priorities at work and at home

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $55,806 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans