Senior Community Loyalty Associate

SummaryChobani's Consumer Loyalty Team brings the vision and experience of the Chobani Brand to life on all our channels. We ensure that every consumer walks away with best in brand experience despite their original position. We're dedicated and proud to be part of something bigger than ourselves and that comes through in all our interaction.Our team is responsible for defending the brand, carrying a knowledge of every product-ingredients, nutrition, regulatory compliance, community, sustainability, farming and everything about our company including our amazing founder and leader. We're working to build brand loyalty, upsell our products and ensure that all messaging addresses the needs of the audience. We're also responsible to meet consumers where they are and must be knowledgeable about a variety of channels with which we speak with consumers.Responsibilities * Lead the care of consumers to ensure a best-in-class experience, while collecting valuable data and conveying the most important details about Chobani, our products, our mission and our values * Manage expanded duties within the department that go outside the daily expectations of consumer engagement, including building programs, overseeing system, and process improvements * Overseeing specific programming on behalf of the team to build stronger systems shared * Represent the company as an expert in products, including product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions * Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system * Report on Quality and Feedback to provide the business with necessary data that will ensure productivity improvements and business decision making on behalf of consumers * Leading and serving as a mentor to junior members of the team to ensure their ongoing success * Answer questions or address concerns about Chobani ads, brand messaging and developing news * Meet quality and productivity requirements as it relates to engaging the needs of the consumer * Escalate business-critical complaints * Perform other duties as necessaryRequirements * College Degree or High School Diploma combined with relevant experience required * Minimum of 4-6 years of relevant experience required * Ability to serve as a leader and encourage the support and success of the team * Ability to understand and convey the ideals and culture of the Chobani brand * Excellent written and verbal communication skills * Ability to quickly learn new material and information * Ability to handle stressful situations while managing proper tone and messaging * Ability to work in a team environment and independently with little supervision * Must be able to travel to our Norwich or New Berlin locations within an hour and a halfAbout UsChobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's ph