Specialist, Communications & Knowledge Management

SummaryThe Communications & Knowledge Management Specialist serves as the central owner of product information accuracy and consumer messaging. This role bridges Consumer Loyalty and cross-functional partners to ensure consistent, timely, and accurate product narratives.This individual combines strong writing, content strategy, and project management capabilities to translate complex product information into clear, actionable content-enabling the team to confidently engage consumers and make informed business decisions.ResponsibilitiesContent & Knowledge Management* Own and administer internal knowledge systems, including the Knowledgebase (Consumer Loyalty Team) and Chobani Library (cross-functional partners)* Ensure all product-related content is accurate, current, and aligned across platforms* Establish and maintain content governance, including version control, review cycles, and approval workflows* Audit and continuously improve content quality, usability, and accessibilityProduct Communications & Messaging* Research, validate, and translate complex product information into clear, concise messaging for internal use* Partner with subject matter experts across Quality, Regulatory, R&D, and Marketing to ensure accuracy and completeness* Proactively communicate product updates, including ingredient, packaging, and formulation changes, with clear timelines and implications* Ensure alignment between Consumer Loyalty Team messaging and broader internal communicationsProject & Process Management* Lead the end-to-end content development lifecycle, from intake through publication and maintenance* Coordinate cross-functional stakeholders to gather inputs, secure approvals, and meet deadlines* Track and manage multiple content initiatives simultaneously, ensuring timely delivery and consistency* Identify process improvements to increase efficiency, scalability, and responsiveness of content systemsCross-Functional Partnership* Serve as a resource for internal teams (Legal, Sales, Marketing, Communications, Quality, Regulatory) seeking product information* Participate in new product and initiative discussions to anticipate and prepare contenRequirementsQualifications* Bachelor's degree in Communications, Business, or related field* 5+ years of experience in communications, content management, or a related role* Exceptional writing and editing skills, with the ability to simplify complex information* Project management skills with experience managing multiple stakeholders and deadlines* Experience working with knowledge management systems or content platforms* Proven ability to build relationships and collaborate across functions* Strong attention to detail and commitment to accuracy* Customer-centric mindset with an understanding of consumer-facing implications* Ability to operate independently in a fast-paced, evolving environment________________________________________Preferred Qualifications* Experience in CPG, food and beverage, or regulated industries* Familiarity with product lifecycle, labeling, or regulatory considerations* Experience supporting customer care, consumer experience, or brand communications teams* Exposure to project management tools and content workflowsImpact of the RoleThis role ensures that every consumer interaction and internal decision is grounded in accurate, consistent product information-protecting the brand, reducing risk, and strengthening trust across all touchpoints.About UsChobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with n